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Public Tickets

Howard Goldbaum Double-click to full-screen crops slideClosed   LayerSlider for WordPress   Updated August 2, 2023 at 1:22pm   2 Most recent comment from George K:Hello Howard, Unfortunately this is a bug in the current version. We'll fix it soon in the next update. I am sorry for the inconvenience. Thank you for letting us know about this issue. Randy Kassebaum Change Button Hover ColorClosed   LayerSlider for WordPress   Updated July 31, 2023 at 2:38pm   2 Most recent comment from George K:Hello Randy,You will need to open the transition selector and select hover transition. Then, you can scroll down and set the color or background color of the button. Howard Goldbaum Not appearing on mobile.Closed   LayerSlider for WordPress   Updated July 27, 2023 at 7:01pm   3 Most recent comment from George K:Hello Howard,Thank you for the feedback! Please let me know if I can help you with anything else. Marcel Plum Wave - Scroll Error on mobile screenClosed   LayerSlider for WordPress   Updated July 27, 2023 at 6:50pm   4 Most recent comment from George K:Hello Marcel,What is the file type of your logo? Because it has a double extension (.jpg.png) - maybe the mobile browser doesn't recognize it properly.If you are using background videos, it is al ... Paul LS not renderingClosed   LayerSlider for WordPress   Updated July 27, 2023 at 6:46pm   2 Most recent comment from George K:Hello Paul,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I"ve checked y ... Joseph Desmond refundClosed   LayerSlider for WordPress   Updated July 24, 2023 at 11:47pm   9 Most recent comment from John G:Joseph, Please allow me to join this conversation.  The "their decision is final" part is meant to refer to the fact that we have no say in the process. The payment processor will evaluate the refund ... Clarified Media add to cartClosed   LayerSlider for WordPress   Updated July 24, 2023 at 12:26pm   2 Most recent comment from George K:Hello, Please give me more details regarding this question since it doesn't seem to be related to LayerSlider. Daniel Gonzalez videoClosed   LayerSlider for WordPress   Updated July 21, 2023 at 2:54pm   95 Most recent comment from George K:I mean, it seems like Ninja Popup is not installed / activated on your page since there are no JS files are loaded that belong to that plugin. sal casalnuovo Missing SlidersClosed   LayerSlider for WordPress   Updated July 17, 2023 at 11:59pm   2 Most recent comment from sal casalnuovo:Please delete this ticket. Issue is fixed. Massi Slider Not WorkingClosed   LayerSlider for WordPress   Updated July 17, 2023 at 9:03pm   4 Most recent comment from John G:Your website is unreachable for me at the moment, so I'm not sure exactly what the issue can be. I'd recommend trying the various layout options under the Project Settings → Layout menu. ... Ian Zrodlowski Layerslider hanging when i try to edit a sliderClosed   LayerSlider for WordPress   Updated July 17, 2023 at 1:35pm   2 Most recent comment from George K:Dear Ian,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Please empty/pur ... Daniele De Luca Hide on mobile doesn't work after updateClosed   LayerSlider for WordPress   Updated July 14, 2023 at 3:16pm   5 Most recent comment from George K:Hello Daniele, We've found the problem and fixed it already. We've released version 7.7.11, which will solve your issue. Thank you for your patience. Camineet can't update layersliderClosed   LayerSlider for WordPress   Updated July 14, 2023 at 12:05pm   2 Most recent comment from John G:Hi Camineet,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It seems you&# ... Darren Thompson FAILURE TO ACTIVATEClosed   LayerSlider for WordPress   Updated July 11, 2023 at 12:54pm   3 Most recent comment from George K:Hello Darren,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Did you mana ... Eric Editor Won't load - infinite loading spinnerClosed   LayerSlider for WordPress   Updated July 10, 2023 at 3:10pm   3 Most recent comment from Bob Ward:I fixed the issue by logging into the site with another computer, but with limitations.  I do notice that when switching to mobile or tablet view in the editor, nothing seems to change. Also, when I ...