Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Clarified Media add to cartClosed   LayerSlider for WordPress   Updated July 24, 2023 at 12:26pm   2 Most recent comment from George K:Hello, Please give me more details regarding this question since it doesn't seem to be related to LayerSlider. Daniel Gonzalez videoClosed   LayerSlider for WordPress   Updated July 21, 2023 at 2:54pm   95 Most recent comment from George K:I mean, it seems like Ninja Popup is not installed / activated on your page since there are no JS files are loaded that belong to that plugin. sal casalnuovo Missing SlidersClosed   LayerSlider for WordPress   Updated July 17, 2023 at 11:59pm   2 Most recent comment from sal casalnuovo:Please delete this ticket. Issue is fixed. Massi Slider Not WorkingClosed   LayerSlider for WordPress   Updated July 17, 2023 at 9:03pm   4 Most recent comment from John G:Your website is unreachable for me at the moment, so I'm not sure exactly what the issue can be. I'd recommend trying the various layout options under the Project Settings → Layout menu. ... Ian Zrodlowski Layerslider hanging when i try to edit a sliderClosed   LayerSlider for WordPress   Updated July 17, 2023 at 1:35pm   2 Most recent comment from George K:Dear Ian,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Please empty/pur ... Daniele De Luca Hide on mobile doesn't work after updateClosed   LayerSlider for WordPress   Updated July 14, 2023 at 3:16pm   5 Most recent comment from George K:Hello Daniele, We've found the problem and fixed it already. We've released version 7.7.11, which will solve your issue. Thank you for your patience. Camineet can't update layersliderClosed   LayerSlider for WordPress   Updated July 14, 2023 at 12:05pm   2 Most recent comment from John G:Hi Camineet,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It seems you&# ... Darren Thompson FAILURE TO ACTIVATEClosed   LayerSlider for WordPress   Updated July 11, 2023 at 12:54pm   3 Most recent comment from George K:Hello Darren,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Did you mana ... Eric Editor Won't load - infinite loading spinnerClosed   LayerSlider for WordPress   Updated July 10, 2023 at 3:10pm   3 Most recent comment from Bob Ward:I fixed the issue by logging into the site with another computer, but with limitations.  I do notice that when switching to mobile or tablet view in the editor, nothing seems to change. Also, when I ... Dennis Unable to save my projectClosed   LayerSlider for WordPress   Updated July 10, 2023 at 12:56pm   4 Most recent comment from George K:Hello Dennis, Unfortunately, only your server hosting provider will be able to check the log files so they will have insight into what is wrong. I recommend you to send them the infos from my previous ... Curtis background video not workingClosed   LayerSlider for WordPress   Updated July 10, 2023 at 12:53pm   2 Most recent comment from George K:Hello Curtis, I am sorry for the inconvenience. Please create me a temporary wp-admin access with admin role. I would like to check the slider settings. You can use the email address support@kreaturam ... Frederic Poppenhäger Editor not workingClosed   LayerSlider for WordPress   Updated July 10, 2023 at 11:48am   8 Most recent comment from George K:Hello Eric,Please try the following solutions:1. If you are using any JS/CSS optimizer or caching solution, please make sure that you empty/purge all caches.2. Please open System Status and:a.) Update ... Howard Goldbaum "performance mode" not workingClosed   LayerSlider for WordPress   Updated June 28, 2023 at 9:38am   4 Most recent comment from George K:Hello Howard,If the slider is completely under the viewport (and the threshold is set to 0 (null)), it will stop.  Lars Aldman irregular behavior on iPadClosed   LayerSlider for WordPress   Updated June 26, 2023 at 4:57pm   3 Most recent comment from George K:Hello Lars,I'm glad you managed to solve the problem in the meantime. Please let me know if I can help you with anything else. Eva Can't add video slide - http errorClosed   LayerSlider for WordPress   Updated June 23, 2023 at 11:14am   3 Most recent comment from George K:Hello Eva,Thank you for your feedback.Is there anything else I can help you with?