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Public Tickets

Camineet video play delayClosed   LayerSlider for WordPress   Updated August 31, 2023 at 11:41am   2 Most recent comment from George K:Hello,You can reduce the delay by adding the video layer a faster duration and by setting the "Start at" option to 0ms under opening transition Edwin Malekebu Slider not loadingClosed   LayerSlider for WordPress   Updated August 28, 2023 at 6:20pm   3 Most recent comment from Edwin Malekebu:That helped - thanks. Salvatore Slider group doesn't workClosed   LayerSlider for WordPress   Updated August 24, 2023 at 1:36pm   4 Most recent comment from George K:Hello Salvatore,Yes, unfortunately, Slider Groups should not appear in the list. That's a bug in Enfold theme and in  wpBakery Page Builder. We will contact the developers to fix that. So the so ... claudia arkush linking buttonClosed   LayerSlider for WordPress   Updated August 17, 2023 at 6:04am   2 Most recent comment from George K:Hello Claudia,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Yes, you ca ... Stephen Gleason Thin white space below LayerSliderClosed   LayerSlider for WordPress   Updated August 14, 2023 at 7:29pm   2 Most recent comment from George K:Hello Stephen,I've just replied to your another ticket and asked you to set your firewall rule so i can see your site, please. Stephen Gleason Stopped Being ResponsiveClosed   LayerSlider for WordPress   Updated August 14, 2023 at 7:26pm   2 Most recent comment from George K:Hello Stephen,Unfortunately I cannot check your slider because of the firewall. Could you allow me to view your website, please? Ivan blank sliders after upgradeClosed   LayerSlider for WordPress   Updated August 12, 2023 at 12:57pm   2 Most recent comment from John G:Hi Ivan, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. I've checked ... Thibaut Impossible to close pop-upClosed   LayerSlider for WordPress   Updated August 9, 2023 at 8:47am   4 Most recent comment from George K:You can create the form with the 3rd party plugin, and put the shortcode into a HTML layer. LayerSlider will interpret the shortcode and so, the contact form should work inside the slider. Frank Mascetti PHP 8.1 compatibilityClosed   LayerSlider for WordPress   Updated August 7, 2023 at 1:23pm   6 Most recent comment from John G:I can guarantee that LayerSlider supports PHP 8.1. Either the issue is caused by something else completely, or you may have left the old version of LayerSlider installed on your website.The error deta ... DV Layerslider not rendering on home pageClosed   LayerSlider for WordPress   Updated August 3, 2023 at 10:14am   2 Most recent comment from George K:Hello DV,The slider on your website is working for me, however, there are some JS errors on your site in bundle.js - which can break the proper working other plugins, such as LayerSlider. Please chec ... Howard Goldbaum Double-click to full-screen crops slideClosed   LayerSlider for WordPress   Updated August 2, 2023 at 1:22pm   2 Most recent comment from George K:Hello Howard, Unfortunately this is a bug in the current version. We'll fix it soon in the next update. I am sorry for the inconvenience. Thank you for letting us know about this issue. Randy Kassebaum Change Button Hover ColorClosed   LayerSlider for WordPress   Updated July 31, 2023 at 2:38pm   2 Most recent comment from George K:Hello Randy,You will need to open the transition selector and select hover transition. Then, you can scroll down and set the color or background color of the button. Howard Goldbaum Not appearing on mobile.Closed   LayerSlider for WordPress   Updated July 27, 2023 at 7:01pm   3 Most recent comment from George K:Hello Howard,Thank you for the feedback! Please let me know if I can help you with anything else. Marcel Plum Wave - Scroll Error on mobile screenClosed   LayerSlider for WordPress   Updated July 27, 2023 at 6:50pm   4 Most recent comment from George K:Hello Marcel,What is the file type of your logo? Because it has a double extension (.jpg.png) - maybe the mobile browser doesn't recognize it properly.If you are using background videos, it is al ... Paul LS not renderingClosed   LayerSlider for WordPress   Updated July 27, 2023 at 6:46pm   2 Most recent comment from George K:Hello Paul,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I"ve checked y ...