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Public Tickets

Simon Tan Edits to Layer not showing on websiteClosed   LayerSlider for WordPress   Updated July 14, 2023 at 4:29pm   7 Most recent comment from Simon Tan:Thank you. Slider working on site now. Daniele De Luca Hide on mobile doesn't work after updateClosed   LayerSlider for WordPress   Updated July 14, 2023 at 3:16pm   5 Most recent comment from George K:Hello Daniele, We've found the problem and fixed it already. We've released version 7.7.11, which will solve your issue. Thank you for your patience. Camineet can't update layersliderClosed   LayerSlider for WordPress   Updated July 14, 2023 at 12:05pm   2 Most recent comment from John G:Hi Camineet,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It seems you&# ... Darren Thompson FAILURE TO ACTIVATEClosed   LayerSlider for WordPress   Updated July 11, 2023 at 12:54pm   3 Most recent comment from George K:Hello Darren,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Did you mana ... Eric Editor Won't load - infinite loading spinnerClosed   LayerSlider for WordPress   Updated July 10, 2023 at 3:10pm   3 Most recent comment from Bob Ward:I fixed the issue by logging into the site with another computer, but with limitations.  I do notice that when switching to mobile or tablet view in the editor, nothing seems to change. Also, when I ... Dennis Unable to save my projectClosed   LayerSlider for WordPress   Updated July 10, 2023 at 12:56pm   4 Most recent comment from George K:Hello Dennis, Unfortunately, only your server hosting provider will be able to check the log files so they will have insight into what is wrong. I recommend you to send them the infos from my previous ... Curtis background video not workingClosed   LayerSlider for WordPress   Updated July 10, 2023 at 12:53pm   2 Most recent comment from George K:Hello Curtis, I am sorry for the inconvenience. Please create me a temporary wp-admin access with admin role. I would like to check the slider settings. You can use the email address support@kreaturam ... Frederic Poppenhäger Editor not workingClosed   LayerSlider for WordPress   Updated July 10, 2023 at 11:48am   8 Most recent comment from George K:Hello Eric,Please try the following solutions:1. If you are using any JS/CSS optimizer or caching solution, please make sure that you empty/purge all caches.2. Please open System Status and:a.) Update ... Howard Goldbaum "performance mode" not workingClosed   LayerSlider for WordPress   Updated June 28, 2023 at 9:38am   4 Most recent comment from George K:Hello Howard,If the slider is completely under the viewport (and the threshold is set to 0 (null)), it will stop.  Lars Aldman irregular behavior on iPadClosed   LayerSlider for WordPress   Updated June 26, 2023 at 4:57pm   3 Most recent comment from George K:Hello Lars,I'm glad you managed to solve the problem in the meantime. Please let me know if I can help you with anything else. Eva Can't add video slide - http errorClosed   LayerSlider for WordPress   Updated June 23, 2023 at 11:14am   3 Most recent comment from George K:Hello Eva,Thank you for your feedback.Is there anything else I can help you with? Andy Slow website loading times with LayerSliderClosed   LayerSlider for WordPress   Updated June 22, 2023 at 1:45pm   13 Most recent comment from John G:Hi Andy, My name is John, and this ticket was assigned to me to investigate the performance issues further. I believe almost every aspect of this case can be attributed to server speed. When I ping no ... craig licenseClosed   LayerSlider for WordPress   Updated June 22, 2023 at 8:51am   2 Most recent comment from George K:Hello Craig,I've just sent you a reply via email. Tonya Barkdoll LayerSlider Not workingClosed   LayerSlider for WordPress   Updated June 20, 2023 at 12:21pm   4 Most recent comment from George K:Hello Tonya,After inspecting your website, I realize that you are still using LayerSlider version 5.6.2, which is more than 9 years old. Unfortunately, that version won't work with newer version ... Joris RefundClosed   LayerSlider for WordPress   Updated June 19, 2023 at 11:36am   2 Most recent comment from George K:Hello Joris,I've issued a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete.