Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Rowby Goren Can't apply my selected transitionClosed   LayerSlider for WordPress   Updated October 2, 2023 at 12:21pm   2 Most recent comment from George K:Hello Rowby, As I can see, in the mean time you have solved this issue. I've checked your website and I can see the slider working with 3D slide transitions. Is there anything else I can help you ... Rowby Goren LOCKs on locked layer should be a different colorClosed   LayerSlider for WordPress   Updated October 2, 2023 at 12:16pm   2 Most recent comment from George K:Hello Rowby,Thank you for the kind words and for your recommendation. We'll think about it, all the more so because we want to extend the layer functions regarding to their visibility. Caterina Hide a project on mobileClosed   LayerSlider for WordPress   Updated October 2, 2023 at 12:13pm   4 Most recent comment from George K:I've replied to your other ticket, regarding to the update.If you would like to hide the nav. arrows on mobile, you should create navigation elements for that from icon layers. I can help you wit ... Caterina Update doesn't workClosed   LayerSlider for WordPress   Updated October 2, 2023 at 12:06pm   2 Most recent comment from George K:Hello Caterina,Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. It seem ... Umar Animation not work on slidesClosed   LayerSlider for WordPress   Updated September 29, 2023 at 10:49am   2 Most recent comment from George K:Hello Umar,In LayerSlider v5 or v6 we changed how slide transitions are working. If there is no transition selected, the default transition is "Sliding from right". To select transitions, on the right ... tom roe Populate pictures from user folder.Closed   LayerSlider for WordPress   Updated September 28, 2023 at 1:31pm   2 Most recent comment from John G:Hi Tom,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.There's likely ... Lars Aldman odd popup behaviorClosed   LayerSlider for WordPress   Updated September 28, 2023 at 8:58am   4 Most recent comment from George K:Great, thank you for the feedback. Have a nice day!  Ed Rosenthal using php in elementorClosed   LayerSlider for WordPress   Updated September 27, 2023 at 2:16pm   11 Most recent comment from John G:I'm glad that everything is working out okay! It also works okay on my end, tested on various devices. Caching can be tricky, and unfortunately, we can't do much on our side to control these ... Mike How can we use own local (in AVADA managed) fonts?Closed   LayerSlider for WordPress   Updated September 26, 2023 at 12:55pm   3 Most recent comment from Mike:Hallo George, too complicated, what a pity ;(Thx, Mike david unwanted padding above layerslidersClosed   LayerSlider for WordPress   Updated September 25, 2023 at 7:39pm   2 Most recent comment from George K:Hello David,There are empty H2 elements with "widgettitle" class name, that cause these "gaps". Please remove those title elements and the gaps will be gone. Aaron LayerSlider not showing on mobileClosed   LayerSlider for WordPress   Updated September 22, 2023 at 2:26pm   4 Most recent comment from George K:There is only one slider in that page and Hide on Mobile option is not enabled for that slider. Are you sure that you've modified the right slider? If the answer is yes, this should be a caching ... James Project EditorClosed   LayerSlider for jQuery   Updated September 21, 2023 at 3:04pm   6 Most recent comment from George K:Hello James," Would it be easier and fairer to provide an online editing tool in the user account portal regardless of the LayerSlider version?" Unfortunately, no. We have thousands of users and we ... Aaron LayerSlider margin & paddingClosed   LayerSlider for WordPress   Updated September 20, 2023 at 3:32pm   4 Most recent comment from Aaron:that did it George! thanks Simon Vetterli How to center layers, where having 2 or more layers next to each other?Closed   LayerSlider for WordPress   Updated September 20, 2023 at 12:14pm   10 Most recent comment from George K:If you clear the height field, the layer should have "auto" height. doug mcrae checking if layerslider is set up and workingClosed   LayerSlider for WordPress   Updated September 19, 2023 at 11:56am   2 Most recent comment from George K:Hello Doug,I recommend you to update LayerSlider to the latest version (7.8.0 is available) but other than that everything seems good.