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Public Tickets

Charity Henderson Vince Layerslider will not updateClosed   LayerSlider for WordPress   Updated February 23, 2023 at 5:05pm   2 Most recent comment from George K:Hello Charity,As I can see, you are using an activated version of LayerSlider, but it seems like your theme's built-in updater is breaking our own plugin update process. I can recommend you to a ... Clarified Media Buttons/Icons problemClosed   LayerSlider for WordPress   Updated February 23, 2023 at 4:59pm   2 Most recent comment from George K:Hello,As I can see, you put the slider in your site builder into a block that will be automatically hide on mobile devices. That issue is not related to LayerSlider, this is a setting in your site ... joseph rodriguez layer slider not workingClosed   LayerSlider for WordPress   Updated February 23, 2023 at 4:50pm   2 Most recent comment from George K:Hello Joseph, It seems your site is working fine on my phone. Could you, please tell me more details of this issue? CINÉMA BIO bouton on mobile phoneClosed   LayerSlider for WordPress   Updated February 20, 2023 at 10:56pm   6 Most recent comment from CINÉMA BIO:Thanks Mark Hannen How to use the program..Closed   LayerSlider for WordPress   Updated February 20, 2023 at 2:53pm   2 Most recent comment from George K:Hello Mark,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.First of all: ... Basil Babaa Slide Background PositioningClosed   LayerSlider for WordPress   Updated February 16, 2023 at 2:00pm   2 Most recent comment from George K:Hello Basil,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.No, unfortuna ... Richard How to add zoom effect to imagesClosed   LayerSlider for WordPress   Updated February 10, 2023 at 11:53am   4 Most recent comment from George K:Hello Richard,I'm sorry, my previous reply wasn't clear. I've made two screenshots, I hope that this helps. You should click on the blue section where you can read the currently selecte ... Jasper Mousewheel Navigation through SlidesClosed   LayerSlider for WordPress   Updated February 9, 2023 at 6:49pm   2 Most recent comment from George K:Hello Jasper,Unfortunately there is no option like this in the current version but we will add this feature in the near future. Jasper Pop Up doesn't showClosed   LayerSlider for WordPress   Updated February 9, 2023 at 6:43pm   3 Most recent comment from George K:Hello Jasper,Thank you for your feedback.Enfold is embedding LayerSlider in a non-conventional way and this can cause issues like this. Disabling the bundled version and using ours usually solves thes ... Marie-Charlotte Yao Bug with slider texts animationsClosed   LayerSlider for WordPress   Updated February 7, 2023 at 5:03pm   7 Most recent comment from Marie-Charlotte Yao:I see! You are the best thanks for all the help!  Brian McAlpin where are my projects/Closed   LayerSlider for WordPress   Updated February 7, 2023 at 2:46pm   3 Most recent comment from Brian McAlpin:That did it. Thanks George! Anthony layerslider covering dropdown menusClosed   LayerSlider for WordPress   Updated February 6, 2023 at 2:20pm   3 Most recent comment from Anthony:Hi,You can close this. I found the right DOM element to apply z-index to.Cheers,Anthony Jim Duffield Slide thumbnail can't saveClosed   LayerSlider for WordPress   Updated February 6, 2023 at 1:54pm   2 Most recent comment from George K:Hello Jim,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Could you, plea ... edwin carrizales problem with sliderClosed   LayerSlider for WordPress   Updated February 6, 2023 at 1:38pm   6 Most recent comment from George K:That's very strange. I've tried it on many mobile devices: on iPhones (Xs, 12 pro, 14 pro), on iPad (pro 2021) and on Samsung Galaxy S21The videos are playing on all devices.Maybe this could ... Richard Layers not displayingClosed   LayerSlider for WordPress   Updated February 3, 2023 at 8:04pm   2 Most recent comment from George K:Hello Richard,If you are using any cache and/or optimizer plugins (or a CDN service), please make sure, that all cache files are purged/deleted.