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Before reporting an issue Try these before reporting an issue: Make sure that you're using the latest version of LayerSlider.Check the LayerSlider's d ... Read Article Licensing questions Please refer to the Frequent Questions page. It answers the most common inquiries regarding the licenses. You can also r ... Read Article Where's my License Key / Purchase Code? You can find your License Key / Purchase Code in the email received upon the purchase. You can also log in to Your Accou ... Read Article Support policies Please refer to the Support Policy and  Frequent Questions pages. For even more information, please visit our& ... Read Article

Public Tickets

Rodrigo Malfunction   LayerSlider for WordPress   Updated 2 days ago   2 Most recent comment from George K:Hello Rodrigo, This issue is usually caused by cached or outdated files after the plugin installation. Please try the following steps: Clear your browser cache (or open your WordPress admin in an inc ... cho apply transition   LayerSlider for WordPress   Updated 4 days ago   2 Most recent comment from George K:Hello Cho, Unfortunately, the related URL doesn’t seem to work on our end. Could you please tell us exactly what kind of opening transition you’ve set for the logo layer? This will help us better ... Sara Font Edits   LayerSlider for WordPress   Updated 1 week ago   2 Most recent comment from George K:Hi Sara, Thank you for reaching out! To improve the visibility of your text on the slider, especially on mobile devices, we recommend using the Text Shadow option. You can customize the color, size, a ... Erdinc import   LayerSlider for WordPress   Updated 1 week ago   2 Most recent comment from George K:Hello Erdinc,Unfortunately, there is no option for that. Richard Johnstone Error with mobile video   LayerSlider for WordPress   Updated 1 week ago   4 Most recent comment from George K:Hi Richard, Every video has its own fixed aspect ratio, which almost never matches the device’s aspect ratio — for example, mobile screens can be portrait, while desktop browsers vary widely. That ...
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