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Public Tickets

Daniel Gonzalez gap between layer slidersClosed   LayerSlider for WordPress   Updated June 2, 2024 at 5:08am   6 Most recent comment from George K:I understand but I don't know how to help you. I am not familiar with Visual Composer - I can just check the developer tools in the browser that gives me information about elements and their styl ... Wayne Can't save slider with Youtube videos in itClosed   LayerSlider for WordPress   Updated May 30, 2024 at 12:44pm   2 Most recent comment from George K:Hello Wayne,Did you check the System Status? Could you provide a screenshot about it, please? projectwebseo Video BackgroundClosed   LayerSlider for WordPress   Updated May 30, 2024 at 12:43pm   2 Most recent comment from George K:Hello,You can read about the recommended video formats/codecs here: https://layerslider.com/documentation/#troubleshooting-videoI would prefer H.264 in MP4 format. Amilcar Layer slider does not apply transition effects to layersClosed   LayerSlider for WordPress   Updated May 28, 2024 at 1:22pm   2 Most recent comment from George K:Hello, By clicking to a transition preset, it will preview it. If you would like to apply that transition to the layer, just simply click to the checkmark at the right side of the preset name. And aft ... Sue Display of the Layer SliderClosed   LayerSlider for WordPress   Updated May 27, 2024 at 7:57pm   4 Most recent comment from George K:Great, thank you for the feedback. Sue Adding CSS to LayersClosed   LayerSlider for WordPress   Updated May 27, 2024 at 7:56pm   2 Most recent comment from George K:Hello Sue,Almost all style settings can be applied to the layer in the Project Editor. Please select the layer and on the right sidebar go to Layers → Style You can open all sections and set the co ... Matthew Walker Transition presetsClosed   LayerSlider for WordPress   Updated May 25, 2024 at 8:02pm   2 Most recent comment from George K:Hello, By clicking to a transition preset, it will preview it. If you would like to apply that transition to the layer, just simply click to the checkmark at the right side of the preset name. And aft ... Shaun Vogel mobile responsivenessClosed   LayerSlider for WordPress   Updated May 22, 2024 at 3:12pm   4 Most recent comment from George K:In that case, I would recommend you to create two different sliders, one for tablet & desktop devices and another for mobile devices. In this case, you can set how these layers work on different devi ... Tammy Sherrill layer slider troubleClosed   LayerSlider for WordPress   Updated May 13, 2024 at 12:23pm   4 Most recent comment from George K:Hello Tammy, 1. You can use only two words which will appear one after the other if the timings are correct. The best way to do that is to download the Marketing Pack slider and simply change the text ... jelle Hoekstra Slider not working anymoreClosed   LayerSlider for WordPress   Updated May 4, 2024 at 8:53am   2 Most recent comment from George K:Hello jelle,The prev/next navigation buttons are there but they are invisible, because they are white in the currently selected "skin" (v6) - and the background of your slider is also white. Please s ... Martha quitingClosed   LayerSlider for WordPress   Updated May 3, 2024 at 4:55am   2 Most recent comment from George K:Hello Martha,I am sorry but I cannot refund your purchase, since you are already used the license key for updating the theme-embedded LayerSlider to the latest version and the license key is still use ... Steve Thumbnail imagesClosed   LayerSlider for WordPress   Updated May 3, 2024 at 4:47am   5 Most recent comment from George K:Thank you for the feedback. Felix Vilchez change the site associatedClosed   LayerSlider for WordPress   Updated April 30, 2024 at 12:28pm   2 Most recent comment from George K:Hello Felix,To do this, please deactivate the license on your current site and after that you can use the same license key on the new site. Vicki ResponsivenessClosed   LayerSlider for WordPress   Updated April 27, 2024 at 1:20pm   5 Most recent comment from Vicki:That was it. Thanks. Lars Aldman Stop loading font awesomeClosed   LayerSlider for WordPress   Updated April 23, 2024 at 2:47pm   2 Most recent comment from George K:Hello, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.LayerSlider loads ...