Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Miriam Slider black line underneathClosed   LayerSlider for WordPress   Updated December 28, 2023 at 7:45pm   4 Most recent comment from Miriam:Thanks! Thanh Bình Võ RefundClosed   LayerSlider for WordPress   Updated December 28, 2023 at 4:51pm   2 Most recent comment from George K:Hi Thahn, As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. Please note that it can take up to 3-5 business days for the trans ... projectwebseo jquery version using templateClosed   LayerSlider for WordPress   Updated December 21, 2023 at 5:06pm   3 Most recent comment from projectwebseo:Thank you! This is resolved. Parath Publish slider errorClosed   LayerSlider for WordPress   Updated December 20, 2023 at 4:25pm   4 Most recent comment from John G:Hi Parath,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.I'm sorry to ... peter Cant install sliderClosed   LayerSlider for WordPress   Updated December 14, 2023 at 8:41pm   2 Most recent comment from George K:Hello Peter,In this case, please contact to your hosting provider, they can increase the upload_max_filesize limit in php.ini Miriam Problem with 2 shortcodesClosed   LayerSlider for WordPress   Updated December 14, 2023 at 11:42am   7 Most recent comment from Miriam:You rock! Thanks! Studio Safari bugClosed   LayerSlider for WordPress   Updated December 12, 2023 at 2:26pm   4 Most recent comment from George K:Hello Miriam,Please disable any Image Lazy Loader function. LayerSlider has a built-in solution for loading the images and content exactly when it needed, but 3rd party image loaders can break the pro ... Ron Tomasetti Vimeo Video Not WorkingClosed   LayerSlider for WordPress   Updated December 12, 2023 at 7:22am   8 Most recent comment from George K:Hello Ron, As I know, RevSlider uses the same product strategy that we do. That means, many themes comes with included RevSlider and/or LayerSlider and you can use these theme embedded versions for th ... Cedric Compatibility with Popup MakerClosed   LayerSlider for WordPress   Updated December 11, 2023 at 3:39pm   2 Most recent comment from George K:Hello Cedric, The 'Choose post or page" is a function to embed dynamic content from WordPress postos/pages. (But: if the popups created with Popup Maker would be regularry WordPress posts, they w ... James Burrell Erroneous Space Causing PHP Errors After UpdatesClosed   LayerSlider for WordPress   Updated December 11, 2023 at 2:28pm   2 Most recent comment from George K:Hello James,The screenshot shows that this is not an official release, so it's not from us. The license key (purchase code) is in a completely different format than the one we use. We see that yo ... R scroll sceneClosed   LayerSlider for WordPress   Updated December 8, 2023 at 7:57am   3 Most recent comment from R:Great! Thanks Eric Bond Auto-Updates NOT workingClosed   LayerSlider for WordPress   Updated November 30, 2023 at 2:45pm   2 Most recent comment from George K:Hello Eric,Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. It seems you ... Cedric Popup Tool / Scroll FunctionalityClosed   LayerSlider for WordPress   Updated November 28, 2023 at 2:59pm   2 Most recent comment from George K:Hello Cedric,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.1. No, unfor ... Nelson Shortcode not workingClosed   LayerSlider for WordPress   Updated November 24, 2023 at 6:50pm   3 Most recent comment from Nelson:Thanks John, Using the System Status I found that the "Heartbeat Control" by WP Rocket was causing the issue.                     I cleared the Cache for it as well as Cloudflare those actio ... David Salahi How to Link a Button to a Paypal pageClosed   LayerSlider for WordPress   Updated November 21, 2023 at 11:59pm   6 Most recent comment from David Salahi:This is a big help. Thank you!David