Public Tickets
Daniel Gonzalez
weird scaling after upgrade
LayerSlider for WordPress
Updated 1 day ago
3
Most recent comment from Daniel Gonzalez:Thank you, that fixed it!
Ivan Stachoulenok
API or JavaScript
LayerSlider for WordPress
Updated 3 days ago
2
Most recent comment from George K:Hello Ivan,Is there a webhook when runs by changing the value in that input field?
Victor
Changes not saved
LayerSlider for WordPress
Updated 4 days ago
2
Most recent comment from George K:Hello Victor,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Are you usin ...
Romans Lazurko
Refund
LayerSlider for WordPress
Updated 6 days ago
4
Most recent comment from George K:I appreciate your correct answer and attitude.As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business ...
Lelo Mallya
POST ON LAYERSLIDER NOT OPENINGClosed
LayerSlider for WordPress
Updated 1 week ago
2
Most recent comment from George K:Hello,
Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
This issue is not ...
Danna McCormick
Mobile pause on overClosed
LayerSlider for WordPress
Updated 1 week ago
4
Most recent comment from George K:No, you are right, it does not work. I've talked to the developers and they recommend you to enable the slideshow start/stop buttons and tap to stop if you would like to stop/pause the slideshow ...
MikeS
No AutoUpdates from "7.9.10" to "7.10.1" ;(Closed
LayerSlider for WordPress
Updated 2 weeks ago
2
Most recent comment from George K:Hello Mike,Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you shou ...
jonathonfowler
Responsive Slider not displaying full width of screenClosed
LayerSlider for WordPress
Updated 2 weeks ago
11
Most recent comment from George K:No, unfortunately the position cannot be chosen in the current version, only the direction and scale.
Ilana
Updating LayerSlider that has previously been bundled as a themeClosed
LayerSlider for WordPress
Updated 2 weeks ago
2
Most recent comment from George K:Hello Ilana, Enfold Theme loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its prese ...
Mark
Video BackgroundClosed
LayerSlider for WordPress
Updated 3 weeks ago
4
Most recent comment from George K:Please, remove the Slide Background Image under Slide → Background → Background Image
Romolo Tansini
Error updating releaseClosed
LayerSlider for WordPress
Updated 3 weeks ago
2
Most recent comment from George K:Hello Romolo,
Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
Enfold Th ...
Agostino
Pop up visibilityClosed
LayerSlider for WordPress
Updated 3 weeks ago
3
Most recent comment from Agostino:thanks for the quick reply, George, we will try to investigate how to solve this js problem.
Ivan Stachoulenok
API or JavaScriptClosed
LayerSlider for WordPress
Updated March 25, 2024 at 10:25am
2
Most recent comment from George K:Hello Ivan,Slider have unique IDs so you cannot target them. Instead of that, I recommend to add a custom classname to your slider under Project Settings → AppearanceThen, you should modify your cod ...
Louise Linde
Slider Layer showing whiteClosed
LayerSlider for WordPress
Updated March 25, 2024 at 10:11am
2
Most recent comment from George K:Hello Louise,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I've ch ...
Simon Tan
Fatal Error when installing ver 7.10.0Closed
LayerSlider for WordPress
Updated March 23, 2024 at 12:09pm
2
Most recent comment from John G:Hi Simon,
Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.
We're unawa ...