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Support policies Please refer to the Support Policy and  Frequent Questions pages. For even more information, please visit our& ... Read Article Licensing questions Please refer to the Frequent Questions page. It answers the most common inquiries regarding the licenses. You can also r ... Read Article Before reporting an issue Try these before reporting an issue: Make sure that you're using the latest version of LayerSlider.Check the LayerSlider's d ... Read Article Where's my License Key / Purchase Code? You can find your License Key / Purchase Code in the email received upon the purchase. You can also log in to Your Accou ... Read Article

Public Tickets

Bruno Furtado Error importing template   LayerSlider for WordPress   Updated 2 days ago   1 Most recent comment from Bruno Furtado:I signed up for a premium subscription basically to save time on a project and download a specific template that was visually close to what I wanted to build. However, I’m unable to import any templ ... Paula Howard My main picture disappeared so I bought my own license.   LayerSlider for WordPress   Updated 1 week ago   2 Most recent comment from George K:Hi Paula, Thanks for reaching out. We checked your website, and it doesn’t appear that the section where the landing page image is missing is being generated by LayerSlider. At least based on what w ... H. van Wouwen Slider   LayerSlider for WordPress   Updated 2 weeks ago   2 Most recent comment from George K:Hi Harry, Thank you for reaching out. We checked the URL you provided, and the slider appears to be loading and displaying correctly on our end. We couldn’t reproduce the issue. Were you able to res ... Tiffany Template access   LayerSlider for WordPress   Updated 2 weeks ago   4 Most recent comment from George K:Hi Tiffany, Thanks for the update. Could you please send us a screenshot of the System Status page? This will help us identify what might be preventing the templates from loading. You can open it by c ... Roland Kosslick ACF nutzen   LayerSlider for WordPress   Updated 3 weeks ago   2 Most recent comment from George K:Hello Roland, A single layer cannot dynamically switch its content based on the device view. For this setup, you’ll need to create a second layer and use device-specific visibility settings for both ...
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