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Public Tickets

Guy Haslam Error thrown [] operator not supported for stringsClosed   LayerSlider for WordPress   Updated September 11, 2023 at 2:49pm   3 Most recent comment from John G:Hi Guy,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.I'm glad you were able to solve the issue. Keeping LayerSlider up-to-date is important to ma ... Leslie Seligman How do I register my license I dont see it on my websiteClosed   LayerSlider for WordPress   Updated September 7, 2023 at 9:05pm   3 Most recent comment from George K:Hello Leslie, As Ashton said below, please scroll down on LayerSlider dashboard and you should see a redish section (please check my attached screenshot) where you can enter your license key. Camineet transitionsClosed   LayerSlider for WordPress   Updated September 6, 2023 at 8:14pm   2 Most recent comment from George K:Hello, By clicking to a transition preset, it will preview it. If you would like to apply that transition to the layer, just simply click to the checkmark at the right side of the preset name. And aft ... Camineet broken installation?Closed   LayerSlider for WordPress   Updated September 5, 2023 at 1:31pm   6 Most recent comment from George K:Oh, that makes sense now - thank you for the video :-)So, first of all you will need to set the opening transition for that text box. I recommend you to enter the right keyword to the Offset X field a ... Pierre Usage of slidesClosed   LayerSlider for WordPress   Updated September 5, 2023 at 1:18pm   2 Most recent comment from George K:Hello Pierre,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.1. When you ... Leslie Seligman installing layer slider not seen a Zip driveClosed   LayerSlider for WordPress   Updated September 1, 2023 at 11:04am   2 Most recent comment from George K:Hello Leslie,I'm sorry but I don't properly understand your problem:You've downloaded the plugin and you cannot find the downloaded file?orYou've downloaded and uncompressed the ZI ... Camineet video play delayClosed   LayerSlider for WordPress   Updated August 31, 2023 at 11:41am   2 Most recent comment from George K:Hello,You can reduce the delay by adding the video layer a faster duration and by setting the "Start at" option to 0ms under opening transition Edwin Malekebu Slider not loadingClosed   LayerSlider for WordPress   Updated August 28, 2023 at 6:20pm   3 Most recent comment from Edwin Malekebu:That helped - thanks. Salvatore Slider group doesn't workClosed   LayerSlider for WordPress   Updated August 24, 2023 at 1:36pm   4 Most recent comment from George K:Hello Salvatore,Yes, unfortunately, Slider Groups should not appear in the list. That's a bug in Enfold theme and in  wpBakery Page Builder. We will contact the developers to fix that. So the so ... claudia arkush linking buttonClosed   LayerSlider for WordPress   Updated August 17, 2023 at 6:04am   2 Most recent comment from George K:Hello Claudia,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Yes, you ca ... Stephen Gleason Thin white space below LayerSliderClosed   LayerSlider for WordPress   Updated August 14, 2023 at 7:29pm   2 Most recent comment from George K:Hello Stephen,I've just replied to your another ticket and asked you to set your firewall rule so i can see your site, please. Stephen Gleason Stopped Being ResponsiveClosed   LayerSlider for WordPress   Updated August 14, 2023 at 7:26pm   2 Most recent comment from George K:Hello Stephen,Unfortunately I cannot check your slider because of the firewall. Could you allow me to view your website, please? Ivan blank sliders after upgradeClosed   LayerSlider for WordPress   Updated August 12, 2023 at 12:57pm   2 Most recent comment from John G:Hi Ivan, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. I've checked ... Thibaut Impossible to close pop-upClosed   LayerSlider for WordPress   Updated August 9, 2023 at 8:47am   4 Most recent comment from George K:You can create the form with the 3rd party plugin, and put the shortcode into a HTML layer. LayerSlider will interpret the shortcode and so, the contact form should work inside the slider. Frank Mascetti PHP 8.1 compatibilityClosed   LayerSlider for WordPress   Updated August 7, 2023 at 1:23pm   6 Most recent comment from John G:I can guarantee that LayerSlider supports PHP 8.1. Either the issue is caused by something else completely, or you may have left the old version of LayerSlider installed on your website.The error deta ...