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  Public Ticket #3408772
Unable to save my project
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  • Dennis started the conversation

    When I click the Save button, an error message appears, I cannot save my project.

    I think it has something to do with the server settings, but it's not clear which settings should be adjusted, please give me a hint.
    I have full server control access.

    Attached files:  未命名1688700705.png
      未命名1688700750.png

  •  112
    George replied

    Hello Dennis,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    First of all, please try to update database by clicking the update database button under the system status.

    If that not helps... this problems are almost always caused by a web server configuration issue. I'd recommend contacting your web server company to look into this. The error message on your screenshot would suggest that it might be an Apache/Nginx problem. Modules like mod_security and other content-filtering solutions might be in place and block requests based on some criteria, like the request body size. That essentially means that your web server automatically rejects requests without consideration because you send more data than what they are willing to accept.

    Best Regards,
    George | Kreatura Dev Team

  • Dennis replied

    update database did not solve the problem.


    What kind of help should I ask for from my server provider, can you be more specific?

  •  112
    George replied

    Hello Dennis,

    Unfortunately, only your server hosting provider will be able to check the log files so they will have insight into what is wrong. I recommend you to send them the infos from my previous message as a starting point for solving this issue.

    Best Regards,
    George | Kreatura Dev Team