Okay

Public Tickets

Mike Changing Shortcode NumbersClosed   LayerSlider for WordPress   Updated November 4, 2022 at 7:48pm   5 Most recent comment from Mike:Thanks John, we'll look into alias' once we get everything reset in the pages. Ivan Stachoulenok HTML Layer and Formidable formClosed   LayerSlider for WordPress   Updated November 3, 2022 at 8:16pm   2 Most recent comment from John G:Hi Ivan,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.Shortcodes should be pasted into an HTML layer's content field. Please note that shortcod ... Laura Gauthier layer setting not workingClosed   LayerSlider for WordPress   Updated November 3, 2022 at 8:07pm   2 Most recent comment from John G:Hi Laura,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.Please ensure that your layers have an Ending Transition so they can move out of the scene on ... Ingo Wolfmayr Version 7.5.3Closed   LayerSlider for jQuery   Updated November 3, 2022 at 8:01pm   2 Most recent comment from John G:Hi Ingo,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Thank you for letti ... Carlos Play by scrollClosed   LayerSlider for WordPress   Updated November 3, 2022 at 4:10pm   5 Most recent comment from John G:The Play By Scroll feature is not supported in that layout type since a Popup is a floating window above your page that sticks to its place and you cannot scroll it along with the page. Most scroll-r ... United Paradise Websites are down and cant access client areaClosed   LayerSlider for WordPress   Updated November 3, 2022 at 1:49pm   2 Most recent comment from John G:Hello,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.This was an issue in ... Michelle Bearman-Wolnek Can't figure out how to make a change on my sliderClosed   LayerSlider for WordPress   Updated November 2, 2022 at 9:56pm   19 Most recent comment from Michelle Bearman-Wolnek:Thank you so much!!  I can finally make the edits I needed. John R Brice WP upgrade on my websiteClosed   LayerSlider for WordPress   Updated November 1, 2022 at 7:36pm   2 Most recent comment from John G:Hi John,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.According to our records, you haven't registered your license key, which is needed to recei ... James Batchelder Slider gets stuckClosed   LayerSlider for WordPress   Updated November 1, 2022 at 7:26pm   4 Most recent comment from John G:Under the LAYERS → TRANSITION menu, scroll down to the bottom and select "Forever" for the "Keep this layer visible" option. This ensures that the selected layers will never animate out and will ... Pedro Falcon Auto-UpdatesClosed   LayerSlider for WordPress   Updated November 1, 2022 at 4:47pm   2 Most recent comment from John G:Hi Pedro, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. WordPress should ... Andrew Entrekin billingClosed   LayerSlider for WordPress   Updated November 1, 2022 at 1:34pm   3 Most recent comment from John G:Hi Andrew,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.I'm unsure h ... Marco van der Linden Can't submit License for LayersliderClosed   LayerSlider for WordPress   Updated October 28, 2022 at 12:15pm   7 Most recent comment from John G:I've re-registered your license again. I'm not sure what happened. Updating the plugin shouldn't cause this, and I expect this to be working correctly in the future. Please note that yo ... Al Kernek Background image does not appear in desktop or tablet mode after 7.5.3 updateClosed   LayerSlider for WordPress   Updated October 26, 2022 at 12:43pm   3 Most recent comment from Al Kernek:Yep, that fixed it. Thanks! Kristen Stewart Embedding issuesClosed   LayerSlider for WordPress   Updated October 24, 2022 at 5:43pm   6 Most recent comment from George K:Hello Kristen, Unfortunately, I didn't get the invitation via email. Could you please check if you've used the correct email address? Thank you. Donna Cannot save Layerslider projectClosed   LayerSlider for WordPress   Updated October 24, 2022 at 12:11pm   2 Most recent comment from John G:Hi Donna,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Problems like this ...