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Public Tickets

Henrik Dam Layers and slidesClosed   LayerSlider for WordPress   Updated January 5, 2023 at 3:28pm   4 Most recent comment from George K:Thank you for your kind reply!Have a great day! Dee Allomong Dynamic Slider Not WorkingClosed   LayerSlider for WordPress   Updated January 5, 2023 at 1:53pm   8 Most recent comment from John G:I've quickly re-checked your site, but it seems the "Hide on mobile" option is still enabled. Please ensure that you've edited the right project and that the changes were published instead o ... Joel UpgradeClosed   LayerSlider for WordPress   Updated January 4, 2023 at 1:54pm   2 Most recent comment from John G:Hi Joel,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Based on the screen ... daveharney Static not clearingClosed   LayerSlider for jQuery   Updated January 3, 2023 at 3:09pm   3 Most recent comment from George K:Hello dave,Yes, every component has to be set to that value. Torsten Steinbeck Layer disappearedClosed   LayerSlider for WordPress   Updated January 2, 2023 at 1:49pm   12 Most recent comment from George K:Oh, that makes sense. I didn't realize that specific setting of your slider. Ijeoma Mbaneme My website image are not loading after purchasing the License.Closed   LayerSlider for WordPress   Updated January 2, 2023 at 12:47pm   2 Most recent comment from George K:Hello,Please clear/purge all cache files of cache/optimizer plugins you are using. That should solve your issue. thierry Mellé Licence key and wodpressClosed   LayerSlider for WordPress   Updated December 30, 2022 at 1:23pm   4 Most recent comment from John G:I've processed a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete. I'd like to add that i ... H. van Wouwen errorClosed   LayerSlider for WordPress   Updated December 30, 2022 at 12:51pm   2 Most recent comment from George K:Hello,We are sorry that you are having difficulties using LayerSlider.The problem is that WP Remote functions are blocked. Issues like this are usually caused by web server configuration settings. Mor ... CARMELESIA SULLIVAN missing installable fileClosed   LayerSlider for WordPress   Updated December 30, 2022 at 12:12pm   3 Most recent comment from CARMELESIA SULLIVAN:Thank you. Prscilla popup formClosed   LayerSlider for WordPress   Updated December 29, 2022 at 11:49pm   7 Most recent comment from Prscilla:That worked! Thank you! Phillip Bryan Stretched/Squished imagesClosed   LayerSlider for WordPress   Updated December 29, 2022 at 1:53pm   8 Most recent comment from George K:Yes, this should work fine, but we will make some tests on our server.  Phillip Bryan Server error when the WP cookie expiresClosed   LayerSlider for WordPress   Updated December 29, 2022 at 1:00pm   2 Most recent comment from John G:Hi Phillip,Thank you for reporting this issue. This is due to WordPress' security measures, especially nonces used to authenticate every communication to protect your site from bad actors. Word ... Stephan Norsic Font errorClosed   LayerSlider for WordPress   Updated December 27, 2022 at 12:37pm   2 Most recent comment from George K:Hello Stephan,I've checked your website and as I can see, the font in the slider is Poppins now. Did you manage to solve this issue in the mean time? Anne Robson text layers messed upClosed   LayerSlider for WordPress   Updated December 27, 2022 at 12:33pm   4 Most recent comment from George K:Thank you for your feedback. Phillip Bryan Elements switching back to px positioningClosed   LayerSlider for WordPress   Updated December 23, 2022 at 3:05pm   3 Most recent comment from Phillip Bryan:Thank you!  I look forward to the update, but I understand that this a lower priority item.