Public Ticket #3411166


  • Darren Thompson started the conversation

    Layerslider has always come bundled with a theme I use "Aurum".  After updating the theme today, I attempted to update the bundled layerslider plugin, which worked, but it refused to activate.  I then went ahead and purchased Layerslider directly from you in the hope that this would help.  The version number updated from 7.7.7 (bundled plugin) to 7.7.9 as downloaded from your site, but it still refuses to activate (although it seems to think it has - but still remains unactivated.)

    I now have shortcodes where sliders used to be :(


  • Darren Thompson replied

    I've restored to a backup and will try again with updates.  I've managed to register layerslider on the restored version. Will try upgrading plugins again soon.

  •  112
    George replied

    Hello Darren,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Did you manage to solve this issue in the mean time?

    Best Regards,
    George | Kreatura Dev Team