Okay
  Public Ticket #3413520
can't update layerslider
Closed

Comments

  • Camineet started the conversation

    Hi I get the attached error when trying to update. 

    Attached files:  Screenshot_1.png

  •  70
    John replied

    Hi Camineet,

    Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    It seems you're using Enfold, which loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its presence and disable its own built-in version.

    Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.

    Best Regards,
    John | Kreatura Dev Team