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Public Tickets

Greg Transitions won't say active, transformations willClosed   LayerSlider for WordPress   Updated April 5, 2023 at 4:10am   3 Most recent comment from George K:Hello Greg,If you would like to apply the selected preset, please click on the checkmark. We know that this is not so obvious, so we will make it more clear in the future. Debra Nigra license questionClosed   LayerSlider for WordPress   Updated April 3, 2023 at 8:29am   2 Most recent comment from George K:Hello Debra, It is possible, but please make sure, that you allow external connections to our domain:  repository.kreaturamedia.com We use this domain name for license registration and online service ... David Guzman Several elements fromClosed   LayerSlider for WordPress   Updated March 30, 2023 at 1:42pm   4 Most recent comment from George K:Hello David,Please disable image optimization/preload in the themify builder because it breaks LayerSlider's built-in image preload solution. edwin carrizales problem with sliderClosed   LayerSlider for WordPress   Updated March 30, 2023 at 1:17pm   2 Most recent comment from George K:Hello Edwin,Please, add z-index: 100; style property to your .navbar element. You can use the following rule if you have an option to add custom css code somewhere:nav.navbar {   z-index: 100;} Franz Marxer Neuer Button eingefügtClosed   LayerSlider for WordPress   Updated March 30, 2023 at 5:47am   3 Most recent comment from Franz Marxer:Hello GeorgeThis is how it works greatThanks a lot you can close this ticket kind regardsFranz Sky where are the Scroll Scene settings?Closed   LayerSlider for WordPress   Updated March 29, 2023 at 2:28pm   2 Most recent comment from George K:Hello Sky,There is a Scroll Behavior selector under Project Settings -> Layout. You can choose how the slider should behave when the page is scrolled. Normal: The slider will be a regular element o ... Deb Shapiro layers stickingClosed   LayerSlider for WordPress   Updated March 29, 2023 at 4:18am   6 Most recent comment from George K:Great, thank you for the feedback. corey gautereaux Video slides / TransitionsClosed   LayerSlider for WordPress   Updated March 25, 2023 at 5:24am   7 Most recent comment from George K:Hello Corey, I understand what would you need but unfortunately in the current version these are the options to handle videos. We will consider to extend video layers' functionality in the future ... Patrick Alt valueClosed   LayerSlider for WordPress   Updated March 24, 2023 at 11:11am   2 Most recent comment from George K:Hello Patrick,I think that the SEO check software is not showing all issues at once. I recommend you to add the alt attributes to your image layers and change your H1 layers to the default ls-layer el ... Eric Layer Slider can't edit projects after updateClosed   LayerSlider for WordPress   Updated March 23, 2023 at 2:05pm   2 Most recent comment from George K:Hello Eric,Are you using any cache/optimizer plugin? In this case please empty/purge cache files. What is the exactly the issue? Do you see only a loading animation? phucg815 Error display font in LayerSliderClosed   LayerSlider for WordPress   Updated March 20, 2023 at 4:17pm   5 Most recent comment from George K:Hello,Did you fix the issue in the mean time? I've checked your site with the slider and it seems like the fonts are ok for me.  Allan Responsive elements (button and text) is not sizing right - jumbled and hugeClosed   LayerSlider for WordPress   Updated March 20, 2023 at 4:11pm   5 Most recent comment from George K:Hello Allan,Please ensure that all the layers have an Ending Transition so they can move out of the scene on slide change. The old behavior was a bug in LayerSlider that version 7.5 addressed. Layers ... Toine zoom on mobileClosed   LayerSlider for WordPress   Updated March 20, 2023 at 4:10pm   2 Most recent comment from George K:Hello Toine,Double-clicking is not available for zooming, but you can add a Hover Transition to the layer with scaleX 1.2 and scaleY 1.2 values for example, which can work in this case. Stian Svedenborg Refund of mispurchased licenseClosed   LayerSlider for WordPress   Updated March 16, 2023 at 3:09pm   2 Most recent comment from George K:Hello Stian, I've processed a full refund for your order. Please note that it usually takes 3-5 business days for the transaction to complete. Omer Awan Showing multiple slides at onceClosed   LayerSlider for WordPress   Updated March 16, 2023 at 3:02pm   2 Most recent comment from George K:Hello Omer,Unfortunately there is no option for that in LayerSlider.