Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Lorraine New Smart BackgroundClosed   LayerSlider for WordPress   Updated September 18, 2023 at 6:28pm   2 Most recent comment from George K:Hello Lorraine,Smart Background can be set with the "Smart Background Behavior" setting under Layers -> Style -> Background.You can choose from four different settings depending on whether you want i ... Lorraine Garnett New Smart Background featureClosed   LayerSlider for WordPress   Updated September 18, 2023 at 6:27pm   4 Most recent comment from George K:In this case, you should use a Video/audio layer for that. Just add a new layer with Video/audio layer type and you will be able to browse your video from the media library. Salvatore PopUp-Menu Text should Highlight when on ElementClosed   LayerSlider for WordPress   Updated September 12, 2023 at 2:40pm   3 Most recent comment from Salvatore:Thank you very much for your kind words about my website; that makes me very happy! Only possible with such a great plugin!  I'm also glad to hear that we can look forward to new updates!  Than ... Roxana movilClosed   LayerSlider for WordPress   Updated September 12, 2023 at 2:13pm   2 Most recent comment from George K:Hello Roxana,I've checked your website and I've found only one slider on your website with the ID 28Please create a test page for me where you insert the corresponding slider. Tony Kent Compatibility with WordpressClosed   LayerSlider for WordPress   Updated September 12, 2023 at 1:59pm   2 Most recent comment from George K:Hello Tony,Yes, I can confirm that LayerSlider is compatible with WordPress 6.3.1 myra register license problemClosed   LayerSlider for WordPress   Updated September 12, 2023 at 1:51pm   2 Most recent comment from George K:Hello myra,As I can see, my colleague already answered your question via email. Please let me know if I can help you with anything else. Guy Haslam Error thrown [] operator not supported for stringsClosed   LayerSlider for WordPress   Updated September 11, 2023 at 2:49pm   3 Most recent comment from John G:Hi Guy,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.I'm glad you were able to solve the issue. Keeping LayerSlider up-to-date is important to ma ... Leslie Seligman How do I register my license I dont see it on my websiteClosed   LayerSlider for WordPress   Updated September 7, 2023 at 9:05pm   3 Most recent comment from George K:Hello Leslie, As Ashton said below, please scroll down on LayerSlider dashboard and you should see a redish section (please check my attached screenshot) where you can enter your license key. Camineet transitionsClosed   LayerSlider for WordPress   Updated September 6, 2023 at 8:14pm   2 Most recent comment from George K:Hello, By clicking to a transition preset, it will preview it. If you would like to apply that transition to the layer, just simply click to the checkmark at the right side of the preset name. And aft ... Camineet broken installation?Closed   LayerSlider for WordPress   Updated September 5, 2023 at 1:31pm   6 Most recent comment from George K:Oh, that makes sense now - thank you for the video :-)So, first of all you will need to set the opening transition for that text box. I recommend you to enter the right keyword to the Offset X field a ... Pierre Usage of slidesClosed   LayerSlider for WordPress   Updated September 5, 2023 at 1:18pm   2 Most recent comment from George K:Hello Pierre,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.1. When you ... Leslie Seligman installing layer slider not seen a Zip driveClosed   LayerSlider for WordPress   Updated September 1, 2023 at 11:04am   2 Most recent comment from George K:Hello Leslie,I'm sorry but I don't properly understand your problem:You've downloaded the plugin and you cannot find the downloaded file?orYou've downloaded and uncompressed the ZI ... Camineet video play delayClosed   LayerSlider for WordPress   Updated August 31, 2023 at 11:41am   2 Most recent comment from George K:Hello,You can reduce the delay by adding the video layer a faster duration and by setting the "Start at" option to 0ms under opening transition Edwin Malekebu Slider not loadingClosed   LayerSlider for WordPress   Updated August 28, 2023 at 6:20pm   3 Most recent comment from Edwin Malekebu:That helped - thanks. Salvatore Slider group doesn't workClosed   LayerSlider for WordPress   Updated August 24, 2023 at 1:36pm   4 Most recent comment from George K:Hello Salvatore,Yes, unfortunately, Slider Groups should not appear in the list. That's a bug in Enfold theme and in  wpBakery Page Builder. We will contact the developers to fix that. So the so ...