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Public Tickets

Camineet can't update layersliderClosed   LayerSlider for WordPress   Updated July 14, 2023 at 12:05pm   2 Most recent comment from John G:Hi Camineet,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It seems you&# ... Darren Thompson FAILURE TO ACTIVATEClosed   LayerSlider for WordPress   Updated July 11, 2023 at 12:54pm   3 Most recent comment from George K:Hello Darren,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Did you mana ... Eric Editor Won't load - infinite loading spinnerClosed   LayerSlider for WordPress   Updated July 10, 2023 at 3:10pm   3 Most recent comment from Bob Ward:I fixed the issue by logging into the site with another computer, but with limitations.  I do notice that when switching to mobile or tablet view in the editor, nothing seems to change. Also, when I ... Dennis Unable to save my projectClosed   LayerSlider for WordPress   Updated July 10, 2023 at 12:56pm   4 Most recent comment from George K:Hello Dennis, Unfortunately, only your server hosting provider will be able to check the log files so they will have insight into what is wrong. I recommend you to send them the infos from my previous ... Curtis background video not workingClosed   LayerSlider for WordPress   Updated July 10, 2023 at 12:53pm   2 Most recent comment from George K:Hello Curtis, I am sorry for the inconvenience. Please create me a temporary wp-admin access with admin role. I would like to check the slider settings. You can use the email address support@kreaturam ... Frederic Poppenhäger Editor not workingClosed   LayerSlider for WordPress   Updated July 10, 2023 at 11:48am   8 Most recent comment from George K:Hello Eric,Please try the following solutions:1. If you are using any JS/CSS optimizer or caching solution, please make sure that you empty/purge all caches.2. Please open System Status and:a.) Update ... Howard Goldbaum "performance mode" not workingClosed   LayerSlider for WordPress   Updated June 28, 2023 at 9:38am   4 Most recent comment from George K:Hello Howard,If the slider is completely under the viewport (and the threshold is set to 0 (null)), it will stop.  Lars Aldman irregular behavior on iPadClosed   LayerSlider for WordPress   Updated June 26, 2023 at 4:57pm   3 Most recent comment from George K:Hello Lars,I'm glad you managed to solve the problem in the meantime. Please let me know if I can help you with anything else. Eva Can't add video slide - http errorClosed   LayerSlider for WordPress   Updated June 23, 2023 at 11:14am   3 Most recent comment from George K:Hello Eva,Thank you for your feedback.Is there anything else I can help you with? Andy Slow website loading times with LayerSliderClosed   LayerSlider for WordPress   Updated June 22, 2023 at 1:45pm   13 Most recent comment from John G:Hi Andy, My name is John, and this ticket was assigned to me to investigate the performance issues further. I believe almost every aspect of this case can be attributed to server speed. When I ping no ... craig licenseClosed   LayerSlider for WordPress   Updated June 22, 2023 at 8:51am   2 Most recent comment from George K:Hello Craig,I've just sent you a reply via email. Tonya Barkdoll LayerSlider Not workingClosed   LayerSlider for WordPress   Updated June 20, 2023 at 12:21pm   4 Most recent comment from George K:Hello Tonya,After inspecting your website, I realize that you are still using LayerSlider version 5.6.2, which is more than 9 years old. Unfortunately, that version won't work with newer version ... Joris RefundClosed   LayerSlider for WordPress   Updated June 19, 2023 at 11:36am   2 Most recent comment from George K:Hello Joris,I've issued a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete. Heather Roark Hover ButtonClosed   LayerSlider for WordPress   Updated June 16, 2023 at 8:59am   2 Most recent comment from George K:Hello Heather, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.If you are ... Clarified Media HotspotClosed   LayerSlider for WordPress   Updated June 15, 2023 at 10:27am   2 Most recent comment from George K:Hello,Unfortunately, no, there is no option for that in the current version.