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Public Tickets

Andrea Slides 'blip' first time thruClosed   LayerSlider for WordPress   Updated January 27, 2024 at 11:25am   5 Most recent comment from George K:I'm not sure but maybe there is an option for excluding items from lazy load in Smush. If so, you should exlude the following:.ls-wp-container *this rule will exclude all items inside the .ls-wp ... Victor Barañano SERVER ERROR while saving sometimesClosed   LayerSlider for WordPress   Updated January 25, 2024 at 12:17pm   3 Most recent comment from Victor Barañano:Problem solved as you said.The Web host changed the config.Regards! steve solace pop upClosed   LayerSlider for WordPress   Updated January 25, 2024 at 12:09pm   8 Most recent comment from John G:This sounds very strange. As discussed earlier, your account with the below-mentioned email address has not been accessed for more than a year. On our side, we don't see any problem. That accou ... Brian Using Layerslider Menu NavigationClosed   LayerSlider for WordPress   Updated January 22, 2024 at 11:37am   2 Most recent comment from George K:Hello Brian,Please show me your website with the template, so I can check it and recommend you some settings if needed. The slider can be configured as you would like. thomas cursor and closing popupsClosed   LayerSlider for WordPress   Updated January 19, 2024 at 12:21pm   2 Most recent comment from George K:Hello Thomas,1. Select the layer, go to Layers -> Style, scroll down to Advanced Settings and set Mouse Cursor to Pointer.2. You should set the height and even the line-height to smaller under Layer ... Peter RefundClosed   LayerSlider for WordPress   Updated January 19, 2024 at 10:55am   2 Most recent comment from George K:Hello Peter, As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business days for the transaction to compl ... Wendy Shane Wordpress compatibilityClosed   LayerSlider for WordPress   Updated January 17, 2024 at 11:32am   2 Most recent comment from George K:Hello Wendy, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. LayerSlider ... Johanna Wrong orderClosed   LayerSlider for WordPress   Updated January 16, 2024 at 12:49pm   3 Most recent comment from Johanna:Thank you very much for this fast response! alcides projetoClosed   LayerSlider for WordPress   Updated January 15, 2024 at 3:07pm   2 Most recent comment from George K:Hello alcides,Unfortunately, if you have permanently deleted the project, there is no way to restore it. But if you just hid it, hidden projects can also be made visible in the listing settings. Michael Can't animate with preset opening transitionClosed   LayerSlider for WordPress   Updated January 15, 2024 at 1:11pm   5 Most recent comment from Michael:Ah thank god! I do loads of interaction design, so ... maybe is less logic indeed. hehe... Sergio Veliz updateClosed   LayerSlider for WordPress   Updated January 15, 2024 at 12:34pm   2 Most recent comment from George K:Hello Sergio, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. It seems ... Mohamed The Sliders & other parts are not performing wellClosed   LayerSlider for WordPress   Updated January 11, 2024 at 8:39pm   17 Most recent comment from George K:I've already answered your question about the black lines. It is caused by the aggressive custom style rules of your theme. I'm sorry, but you are wrong: these issues are not related to Laye ... Jojo Sliders on homepage do not work on mobileClosed   LayerSlider for WordPress   Updated January 8, 2024 at 12:41pm   2 Most recent comment from George K:Hi Jojo,I've checked your website on mobile but the slider is visible for me. Did you fix this issue in the mean time? indrajit Not able to update 7.9Closed   LayerSlider for WordPress   Updated January 5, 2024 at 12:05pm   2 Most recent comment from George K:Hello, I've checked your website and you are currently running the latest version of LayerSlider. Have you managed to you fix the update issue in the mean time? Miriam Slider black line underneathClosed   LayerSlider for WordPress   Updated December 28, 2023 at 7:45pm   4 Most recent comment from Miriam:Thanks!