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Public Tickets

Simon Tan Fatal Error when installing ver 7.10.0Closed   LayerSlider for WordPress   Updated March 23, 2024 at 12:09pm   2 Most recent comment from John G:Hi Simon, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. We're unawa ... Lorraine Garnett ThumbnailClosed   LayerSlider for WordPress   Updated March 22, 2024 at 4:37pm   2 Most recent comment from George K:Hello Lorraine, You can set the thumbnail for your project under Project Settings → Miscellaneous → Project preview image. Mack Williams Double pop upsClosed   LayerSlider for WordPress   Updated March 20, 2024 at 9:28pm   5 Most recent comment from George K:Thank you for your kind words, I'm glad I was able to help. Gwen Can't publish layerslider project. Reverts to formerClosed   LayerSlider for WordPress   Updated March 19, 2024 at 11:14am   3 Most recent comment from George K:Hello Gwen,Thank you for the feedback.Please let me know if I can help you with anything else. Kyle Shepard plugin not being able to editClosed   LayerSlider for WordPress   Updated March 15, 2024 at 2:00pm   4 Most recent comment from George K:Thank you for the feedback.In which browser did you experience that issue? Seiko Layer slider not appearing on mobile and tabletClosed   LayerSlider for WordPress   Updated March 14, 2024 at 2:51pm   2 Most recent comment from George K:Hello, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The slider disap ... Ignacio María The general operationClosed   LayerSlider for WordPress   Updated March 11, 2024 at 3:30pm   11 Most recent comment from George K:Thank you for your feedback! James Eiman When I try to register it won't accept the license keyClosed   LayerSlider for WordPress   Updated March 11, 2024 at 12:12pm   2 Most recent comment from George K:Hello James,LayerSlider and Slider Revolution is two different product. You are trying to activate Slider Revolution (which is not our product) with a LayerSlider purchase code. Ignacio María To make a simple Slider with rotative textsClosed   LayerSlider for WordPress   Updated March 11, 2024 at 2:25pm   5 Most recent comment from Ignacio María:Hi GeorgeI have already done it, following your instructions. Thank you so much!Best regards,Ignacio Randy Kassebaum Icon Rollover ColorClosed   LayerSlider for WordPress   Updated March 11, 2024 at 12:06pm   7 Most recent comment from George K:If you use Text layer type for the text, you can easily hit ENTER and make a new line in the content field where you've pasted the text. It is important to know that line breaks will not work pro ... Jenean will not load on my computer to update on wordpressClosed   LayerSlider for WordPress   Updated March 6, 2024 at 8:28pm   2 Most recent comment from George K:Hello Jenean,Please log in to our accounts portal to download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you ca ... Heather Roark First Contentful Paint & Largest Contentful PaintClosed   LayerSlider for WordPress   Updated March 5, 2024 at 11:39am   2 Most recent comment from George K:Hello Heather,Unfortunately, synthetic tests tend to provide lower or even bad scores for dynamic content like a slider. For example, apple.com scores terribly on mobile devices, while youtube.com sc ... Sarah Tablet and mobile view don't workClosed   LayerSlider for WordPress   Updated February 29, 2024 at 7:32pm   2 Most recent comment from George K:Hello Sarah,In mobile view, the editor is hiding layers that should not be visible on mobile devices, but it won't resize the canvas. To check how does the slider look on mobile devices, please o ... Seiko Test emailClosed   LayerSlider for WordPress   Updated February 27, 2024 at 2:53pm   3 Most recent comment from Seiko:Thank you so much for your prompt response! I'm glad there was another way to achieve similar result and that it wasn't completely taken away. Thank you for explaining it to me. I understa ... Lars Aldman Not responsiveClosed   LayerSlider for WordPress   Updated February 26, 2024 at 1:00pm   4 Most recent comment from George K:Thank you for the feedback!