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Public Tickets

Deb Shapiro layers stickingClosed   LayerSlider for WordPress   Updated March 29, 2023 at 4:18am   6 Most recent comment from George K:Great, thank you for the feedback. corey gautereaux Video slides / TransitionsClosed   LayerSlider for WordPress   Updated March 25, 2023 at 5:24am   7 Most recent comment from George K:Hello Corey, I understand what would you need but unfortunately in the current version these are the options to handle videos. We will consider to extend video layers' functionality in the future ... Patrick Alt valueClosed   LayerSlider for WordPress   Updated March 24, 2023 at 11:11am   2 Most recent comment from George K:Hello Patrick,I think that the SEO check software is not showing all issues at once. I recommend you to add the alt attributes to your image layers and change your H1 layers to the default ls-layer el ... Eric Layer Slider can't edit projects after updateClosed   LayerSlider for WordPress   Updated March 23, 2023 at 2:05pm   2 Most recent comment from George K:Hello Eric,Are you using any cache/optimizer plugin? In this case please empty/purge cache files. What is the exactly the issue? Do you see only a loading animation? phucg815 Error display font in LayerSliderClosed   LayerSlider for WordPress   Updated March 20, 2023 at 4:17pm   5 Most recent comment from George K:Hello,Did you fix the issue in the mean time? I've checked your site with the slider and it seems like the fonts are ok for me.  Allan Responsive elements (button and text) is not sizing right - jumbled and hugeClosed   LayerSlider for WordPress   Updated March 20, 2023 at 4:11pm   5 Most recent comment from George K:Hello Allan,Please ensure that all the layers have an Ending Transition so they can move out of the scene on slide change. The old behavior was a bug in LayerSlider that version 7.5 addressed. Layers ... Toine zoom on mobileClosed   LayerSlider for WordPress   Updated March 20, 2023 at 4:10pm   2 Most recent comment from George K:Hello Toine,Double-clicking is not available for zooming, but you can add a Hover Transition to the layer with scaleX 1.2 and scaleY 1.2 values for example, which can work in this case. Stian Svedenborg Refund of mispurchased licenseClosed   LayerSlider for WordPress   Updated March 16, 2023 at 3:09pm   2 Most recent comment from George K:Hello Stian, I've processed a full refund for your order. Please note that it usually takes 3-5 business days for the transaction to complete. Omer Awan Showing multiple slides at onceClosed   LayerSlider for WordPress   Updated March 16, 2023 at 3:02pm   2 Most recent comment from George K:Hello Omer,Unfortunately there is no option for that in LayerSlider. Mark Hannen All layers on slide move together on mouse overClosed   LayerSlider for WordPress   Updated March 14, 2023 at 12:31pm   3 Most recent comment from George K:Hello Mark,If you would like to have your layers moving up while you are hovering the slider, you should do the following:- Select your layers- Go to Layers -> Transition on the right sidebar- Open th ... Vitalii Order sliderClosed   LayerSlider for WordPress   Updated March 14, 2023 at 12:23pm   4 Most recent comment from George K:Hello Mark,I'm sorry if you have any troubles with our software. LayerSlider is made for creating your own sliders for which we provide a number of templates that you can customize or learn from ... Herman Rienstra Changes in LS are not represented at websiteClosed   LayerSlider for WordPress   Updated March 14, 2023 at 8:13am   7 Most recent comment from Herman Rienstra:John,you were o so right. Thanks for your advice, still believe it should not work like that and the first 20-something slides it never happened. I'll keep an eye on it. Case closedBest Regards,H ... Schalk Layerslider not displaying right suddenlyClosed   LayerSlider for WordPress   Updated March 13, 2023 at 1:59pm   8 Most recent comment from George K:Thank you for the feedback. Have a nice day! musicole Unable to activate my account in word pressClosed   LayerSlider for WordPress   Updated March 13, 2023 at 12:28pm   6 Most recent comment from John G:The problem is not with the license. I've checked our records, and everything is fine on our side. Your license key is valid, and you should be able to use it. I suspect it's a localized iss ... Kristin Swenson Purchased Layer Slider for wP and Popups for layerslider but I can't access the premium templatesClosed   LayerSlider for WordPress   Updated March 6, 2023 at 1:57pm   5 Most recent comment from George K:Hello Kristin,As now we can see, the "Payment Pending" status for the order in question has already been removed, and we didn't get the amount, so the money has not left your bank account. The mo ...