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Public Tickets

Austin Paid for it, plugin is brokenClosed   LayerSlider for WordPress   Updated May 2, 2023 at 11:28am   4 Most recent comment from John G:As requested, I've issued a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete. Caio Prado not workingClosed   LayerSlider for WordPress   Updated May 1, 2023 at 5:34am   2 Most recent comment from George K:Hello Caio, I'm sorry for the delayed reply.If the issue is that the slider is not taking all the available height of the browser, that is an option in Project Settings -> Layout -> Mode (set it ... František Korečko mobile viewClosed   LayerSlider for WordPress   Updated April 26, 2023 at 9:20am   2 Most recent comment from George K:Hello František,You cannot specify different initial sizes for different devices, but if you choose full size layout, the slider will always fit into the screen size. In this case you can use device ... Bruce Gust Transition PresetsClosed   LayerSlider for WordPress   Updated April 24, 2023 at 5:41pm   3 Most recent comment from Bruce Gust:That did it! Thank you! Paul Coulson Licencing on dev and prod sitesClosed   LayerSlider for WordPress   Updated April 24, 2023 at 1:54pm   4 Most recent comment from George K:Hello Paul,The "stage" or "dev" word should be separated by a period or hyphen to be recognized by LayerSlider as a dev page.https://safeathome.dev.wpengine.comhttps://safeathome-dev.wpengine.comWit ... OnlineVisions mobile responsive viewClosed   LayerSlider for WordPress   Updated April 24, 2023 at 12:42pm   2 Most recent comment from George K:Hello,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.If you would like t ... Claus Fjeldgaard Scroll directionClosed   LayerSlider for WordPress   Updated April 18, 2023 at 2:16pm   2 Most recent comment from George K:Hello,Unfortunately, currently there is no option for that but we are planning to add this feature in the near future. Sky first elements don't show parallax until next elements showClosed   LayerSlider for WordPress   Updated April 13, 2023 at 6:31pm   4 Most recent comment from George K:Thank you for the feedback, have a nice day! Dorangeville error consoleClosed   LayerSlider for WordPress   Updated April 13, 2023 at 1:05pm   2 Most recent comment from George K:Hello,This issue is related to an incompatibility issue which is going to be fixed in the near future. You can ignore this message, because the slider will work perfectly, or if you don't want to ... Gavin Layerslider to updatingClosed   LayerSlider for WordPress   Updated April 13, 2023 at 12:31pm   2 Most recent comment from John G:Hi Gavin,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It seems you' ... Ashton Williams Extended SupportClosed   LayerSlider for WordPress   Updated April 7, 2023 at 12:40pm   6 Most recent comment from John G:Yes, it's the $26 one. The support period from your previous purchase will expire in 2-3 days on April 10. Clarified Media Popup CalendarClosed   LayerSlider for WordPress   Updated April 6, 2023 at 7:39am   4 Most recent comment from George K:You must add a custom ID or CLASS name to your button, for example id="custom-button-id", and in the Project Settings, under Layout / Popup / Launch Popup you should specify that custom selector which ... Pablo Special effect (Mobile version)Closed   LayerSlider for WordPress   Updated April 5, 2023 at 3:08pm   2 Most recent comment from John G:Hi Pablo,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.I've just replied to your email regarding the same matter with the following: "No, LayerS ... Greg Transitions won't say active, transformations willClosed   LayerSlider for WordPress   Updated April 5, 2023 at 4:10am   3 Most recent comment from George K:Hello Greg,If you would like to apply the selected preset, please click on the checkmark. We know that this is not so obvious, so we will make it more clear in the future. Debra Nigra license questionClosed   LayerSlider for WordPress   Updated April 3, 2023 at 8:29am   2 Most recent comment from George K:Hello Debra, It is possible, but please make sure, that you allow external connections to our domain:  repository.kreaturamedia.com We use this domain name for license registration and online service ...