Public Tickets
iSynergy
THe backgrounds stopped showing
LayerSlider for WordPress
Updated 1 day ago
2
Most recent comment from George K:Hello,
Most of your sliders are working and visible on my end, but some background images are missing. After investigating the issue, I found a custom CSS rule on your site that hides all images:img,a ...
Pieter
Can't save a project
LayerSlider for WordPress
Updated 1 day ago
1
Most recent comment from Pieter:Hi,I've added a screenrecording of the problem. I have a large slide project with 70 slides. The 70th slide is visible on the website (empty).When I add content on this slide and save + publish i ...
Octane Marketing
Template:New Modern Style — Lightbox Functionality
LayerSlider for WordPress
Updated 1 day ago
3
Most recent comment from George K:Hello Octane,First of all, I am sorry for the delayed reply.You can use LayerSlider's Popup feature for that. I recommend you to:- Create a new LayerSlider Project,- Set the layout to Popup under ...
Fontimedia
Change billing data
LayerSlider for WordPress
Updated 3 days ago
12
Most recent comment from George K:Please try it again or use the following url:https://account.kreaturamedia.com/login/20599acc7077f86e995a50ea9e4f77f4
Gretchen Bily
Getting Server Error When I Try to Add Shape to a Slider
LayerSlider for WordPress
Updated 6 days ago
2
Most recent comment from John G:Hi Gretchen,
Thank you for reaching out to us. My name is John, and I'm happy to assist you. I sincerely appreciate your patience while we worked to get back to you.
I'm sorry to hear that y ...
Roberto
possibilità di utilizzo
LayerSlider for WordPress
Updated 1 week ago
2
Most recent comment from George K:Hello Roberto,Your ticket is empty. How can I help you?
Paul Hart
White Space above slider.
LayerSlider for WordPress
Updated 1 week ago
2
Most recent comment from George K:Hello Paul,Where can I see the slider on your website?
christa albano
Layer slider plugin causes a scrolling issue (Scrolling of pages not working) on our website
LayerSlider for WordPress
Updated 1 week ago
4
Most recent comment from George K:Please open LayerSlider Settings and under Troubleshooting, enable Use GreenSock (GSAP) Sandboxing. This should solve your issue. You may need to clear all cache files if you are using any cache plugi ...
Harry Houthuijse
Slider does not load optimally on mobiles
LayerSlider for WordPress
Updated 2 weeks ago
4
Most recent comment from George K:Thank you for the feedback! Have a nice day!
Paul williams
cannot get the maintenance plugin to show up on page
LayerSlider for WordPress
Updated 3 weeks ago
18
Most recent comment from George K:Hello Paul,
I'm glad, that the maintenance mode works now. The currently used solution not comes from LayerSlider, but from another plugin. If you tried to use multiple plugins in maintenance mod ...
Jack Lin
fail to register license
LayerSlider for WordPress
Updated 3 weeks ago
3
Most recent comment from George K:Hello Jack Lin,I'm glad you were managed to solve this issue.Please let me know if I can help you with anything else.
fusion-stourport
Slide and/or layer linking not working
LayerSlider for WordPress
Updated January 21, 2025 at 2:34pm
2
Most recent comment from George K:Hello,This issue caused by the following custom style rule in style2.php:.ls-direction-fix {z-index:-99999 !important;}
Daniel
Request refund - u have charged once again the payment in my debit card
LayerSlider for WordPress
Updated January 21, 2025 at 2:27pm
2
Most recent comment from George K:Hello Daniel,
Thank you for being a valued LayerSlider user! You currently have a subscription-based license for LayerSlider for WordPress. This type of license comes at a significantly lower cost com ...
Luca
Refund of a payment Inquiry
LayerSlider for WordPress
Updated January 13, 2025 at 1:30pm
2
Most recent comment from George K:Hello Luca,
I’ve processed a refund for your last payment and ensured that the related subscription has been canceled to prevent any future charges. Please allow up to 5 business days for the refund ...
Nicola
Cant update
LayerSlider for WordPress
Updated January 9, 2025 at 12:59pm
2
Most recent comment from George K:Hello Nicola,Enfold Theme loads LayerSlider in a non-standard way that interferes with the "normal" version and this causes that issue. Please deactivate and remove LayerSlider (your sliders will be n ...