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Public Tickets

Tiffany Template access   LayerSlider for WordPress   Updated 1 day ago   4 Most recent comment from George K:Hi Tiffany, Thanks for the update. Could you please send us a screenshot of the System Status page? This will help us identify what might be preventing the templates from loading. You can open it by c ... Roland Kosslick ACF nutzen   LayerSlider for WordPress   Updated 1 week ago   2 Most recent comment from George K:Hello Roland, A single layer cannot dynamically switch its content based on the device view. For this setup, you’ll need to create a second layer and use device-specific visibility settings for both ... Bobby Zen Garden Template Separates Into 6 Sliders, Not 1   LayerSlider for WordPress   Updated 2 weeks ago   3 Most recent comment from George K:Hi Bobby,We're sorry for the delayed reply! The Zen Garden template is designed as a full-page/section-based template, so it imports as 6 separate sliders rather than a single slider with 6 slide ... Awie Troubleshooting after update   LayerSlider for WordPress   Updated 3 weeks ago   2 Most recent comment from George K:Hi Awie, Thank you for the screenshot. Based on the code you sent, this does not appear to be a LayerSlider issue. The shortcode shown there belongs to a Divi module/plugin: [dipl_image_card_carousel ... Lorraine Garnett text transitions   LayerSlider for WordPress   Updated 3 weeks ago   5 Most recent comment from George K:If you have a specific animation or effect in mind, feel free to send me an example or describe what you’d like to achieve, and I’ll be happy to guide you through the exact settings step by step. ... Lorraine Garnett text transitions   LayerSlider for WordPress   Updated June 14, 2026 at 3:17pm   1 Most recent comment from Lorraine Garnett:I can't find where/how to manage text transitions Sandra Binns not sure what site you see this on - I don't think it is being used - yet you are billing me. - I have not used Layer Slider for a few years now   LayerSlider for WordPress   Updated June 9, 2026 at 12:07pm   4 Most recent comment from George K:Hi Sandra, Thank you for the clarification. I understand now. You would like to keep LayerSlider active and up to date, but only if this is the only LayerSlider subscription/license that is renewing. ... Greg Solfanelli LayerSlider not visible on "Our Locations" page all of a sudden   LayerSlider for WordPress   Updated June 1, 2026 at 11:42am   5 Most recent comment from George K:Thank you for the feedback. Silvia Mastrodonato FastSpring Checkout   LayerSlider for WordPress   Updated May 24, 2026 at 8:21am   1 Most recent comment from Silvia Mastrodonato:Dear all,I just received a subscription renewal charge from you. It's the first time I've received one. I don't know what it refers to. I remember purchasing your plugin on Evanto many ... Birgit Pin-Layer white area above image   LayerSlider for WordPress   Updated May 18, 2026 at 5:26pm   4 Most recent comment from George K:Thank you for your kind words. I’ll let you know as soon as it’s ready. Karen Allen Billing - requesting refund   LayerSlider for WordPress   Updated May 18, 2026 at 4:02pm   2 Most recent comment from George K:Hi Karen, I've issued a full refund for the last charge and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method. Dominique Vermeulen Wordpress   LayerSlider for WordPress   Updated May 18, 2026 at 4:00pm   4 Most recent comment from George K:Hi Dominique, I've issued a full refund and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method. Arthur Ross Activation not registering   LayerSlider for WordPress   Updated May 18, 2026 at 2:08pm   2 Most recent comment from George K:Hi Arthur, Sorry for the inconvenience. This usually happens when the site cannot properly communicate with our activation servers, or when the activation status is cached. Please try the following st ... Patt Ford Use on development siteClosed   LayerSlider for WordPress   Updated May 4, 2026 at 1:12pm   4 Most recent comment from George K:Dear Patt, Thank you for the clarification. If LayerSlider does not automatically recognize https://itproworx.com/staging as a development/staging site, please let us know, and we will definitely find ... Mark License Not Showing in my AccountClosed   LayerSlider for WordPress   Updated May 4, 2026 at 1:05pm   2 Most recent comment from George K:Hi Mark, Thank you for reaching out. Just to confirm, are you referring to the Professional license for 3 sites purchased under [email protected]? If so, would you like us to change the ema ...