Public Tickets
 Gabriel
		
			
			
			Problem Mobile view
		
		Gabriel
		
			
			
			Problem Mobile view		
		
			 LayerSlider for WordPress
						  Updated 17 hours ago
			  1
  LayerSlider for WordPress
						  Updated 17 hours ago
			  1
				
				 Most recent comment from Gabriel:Hi, we're having a problem with the mobile homepage, see image. No matter what we change, it's displaying the page too wide.
The following CSS code is already in place, but it hasn't he ...
Most recent comment from Gabriel:Hi, we're having a problem with the mobile homepage, see image. No matter what we change, it's displaying the page too wide.
The following CSS code is already in place, but it hasn't he ...
		
			
	
	
		 Sara
		
			
			
			Font Edits
		
		Sara
		
			
			
			Font Edits		
		
			 LayerSlider for WordPress
						  Updated 2 days ago
			  2
  LayerSlider for WordPress
						  Updated 2 days ago
			  2
				
				 Most recent comment from George K:Hi Sara,
Thank you for reaching out!
To improve the visibility of your text on the slider, especially on mobile devices, we recommend using the Text Shadow option. You can customize the color, size, a ...
Most recent comment from George K:Hi Sara,
Thank you for reaching out!
To improve the visibility of your text on the slider, especially on mobile devices, we recommend using the Text Shadow option. You can customize the color, size, a ...
		
			
	
	
		 Erdinc
		
			
			
			import
		
		Erdinc
		
			
			
			import		
		
			 LayerSlider for WordPress
						  Updated 2 days ago
			  2
  LayerSlider for WordPress
						  Updated 2 days ago
			  2
				
				 Most recent comment from George K:Hello Erdinc,Unfortunately, there is no option for that.
Most recent comment from George K:Hello Erdinc,Unfortunately, there is no option for that.
		
			
	
	
		 Richard Johnstone
		
			
			
			Error with mobile video
		
		Richard Johnstone
		
			
			
			Error with mobile video		
		
			 LayerSlider for WordPress
						  Updated 2 days ago
			  4
  LayerSlider for WordPress
						  Updated 2 days ago
			  4
				
				 Most recent comment from George K:Hi Richard,
Every video has its own fixed aspect ratio, which almost never matches the device’s aspect ratio — for example, mobile screens can be portrait, while desktop browsers vary widely. That ...
Most recent comment from George K:Hi Richard,
Every video has its own fixed aspect ratio, which almost never matches the device’s aspect ratio — for example, mobile screens can be portrait, while desktop browsers vary widely. That ...
		
			
	
	
		 spencer mcneal
		
			
			
			adding plug in
		
		spencer mcneal
		
			
			
			adding plug in		
		
			 LayerSlider for WordPress
						  Updated 1 week ago
			  2
  LayerSlider for WordPress
						  Updated 1 week ago
			  2
				
				 Most recent comment from George K:Hi Spencer,
Thanks for your message!
Could you please clarify what you mean by “uploading the plugin”? Are you trying to install LayerSlider via the WordPress admin interface (Plugins → Add New  ...
Most recent comment from George K:Hi Spencer,
Thanks for your message!
Could you please clarify what you mean by “uploading the plugin”? Are you trying to install LayerSlider via the WordPress admin interface (Plugins → Add New  ...
		
			
	
	
		 Darren
		
			
			
			YouTube embed
		
		Darren
		
			
			
			YouTube embed		
		
			 LayerSlider for WordPress
						  Updated 1 week ago
			  6
  LayerSlider for WordPress
						  Updated 1 week ago
			  6
				
				 Most recent comment from George K:Thank you for your feedback, have a nice day!
Most recent comment from George K:Thank you for your feedback, have a nice day!
		
			
	
	
		 Muriel  Zsiga
		
			
			
			Saving issue due to Caching plugins
		
		Muriel  Zsiga
		
			
			
			Saving issue due to Caching plugins		
		
			 LayerSlider for WordPress
						  Updated 2 weeks ago
			  3
  LayerSlider for WordPress
						  Updated 2 weeks ago
			  3
				
				 Most recent comment from George K:Hi Muriel,
Thanks for the update, we’re glad to hear you managed to solve it! 😊 Let us know if you need any further help.
Most recent comment from George K:Hi Muriel,
Thanks for the update, we’re glad to hear you managed to solve it! 😊 Let us know if you need any further help.
		
			
	
	
		 Luz
		
			
			
			Cancelar suscripción y devolución de factura
		
		Luz
		
			
			
			Cancelar suscripción y devolución de factura		
		
			 LayerSlider for WordPress
						  Updated 2 weeks ago
			  2
  LayerSlider for WordPress
						  Updated 2 weeks ago
			  2
				
				 Most recent comment from George K:Hi Luz,I've issued a full refund for the renewal payment and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method.
Most recent comment from George K:Hi Luz,I've issued a full refund for the renewal payment and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method.
		
			
	
	
		 Darren
		
			
			
			Slide duration
		
		Darren
		
			
			
			Slide duration		
		
			 LayerSlider for WordPress
						  Updated 2 weeks ago
			  3
  LayerSlider for WordPress
						  Updated 2 weeks ago
			  3
				
				 Most recent comment from George K:Hi Darren,
You’re absolutely right — clicking Publish is essential if you want your changes to appear on the live site. Hitting Save alone will only apply the changes within the editor for preview ...
Most recent comment from George K:Hi Darren,
You’re absolutely right — clicking Publish is essential if you want your changes to appear on the live site. Hitting Save alone will only apply the changes within the editor for preview ...
		
			
	
	
		 Zoran
		
			
			
			LayerSlider Dynamic ACF Integration on Single Post Pages
		
		Zoran
		
			
			
			LayerSlider Dynamic ACF Integration on Single Post Pages		
		
			 LayerSlider for WordPress
						  Updated 2 weeks ago
			  16
  LayerSlider for WordPress
						  Updated 2 weeks ago
			  16
				
				 Most recent comment from John G:Thank you for the details, Zoran.
The [title] placeholder itself works correctly in LayerSlider based on our tests. We couldn't reproduce the issue on our end, and nobody else has reported a simi ...
Most recent comment from John G:Thank you for the details, Zoran.
The [title] placeholder itself works correctly in LayerSlider based on our tests. We couldn't reproduce the issue on our end, and nobody else has reported a simi ...
		
			
	
	
		 Peter
		
			
			
			Templates
		
		Peter
		
			
			
			Templates		
		
			 LayerSlider for WordPress
						  Updated 3 weeks ago
			  4
  LayerSlider for WordPress
						  Updated 3 weeks ago
			  4
				
				 Most recent comment from George K:Hi Peter,
Static layers are displayed this way on other slides to indicate that they are also present there. However, in the editor, they appear faded because their animations are not triggered on tho ...
Most recent comment from George K:Hi Peter,
Static layers are displayed this way on other slides to indicate that they are also present there. However, in the editor, they appear faded because their animations are not triggered on tho ...
		
			
	
	
		 Zoran
		
			
			
			LayerSlider Dynamic Layer [Text Issue]
		
		Zoran
		
			
			
			LayerSlider Dynamic Layer [Text Issue]		
		
			 LayerSlider for WordPress
						  Updated 3 weeks ago
			  3
  LayerSlider for WordPress
						  Updated 3 weeks ago
			  3
				
				 Most recent comment from Zoran:Quick reply - It worked.Thank you very much.
Most recent comment from Zoran:Quick reply - It worked.Thank you very much.
		
			
	
	
		 igor
		
			
			
			Wont update to latest version
		
		igor
		
			
			
			Wont update to latest version		
		
			 LayerSlider for WordPress
						  Updated 3 weeks ago
			  2
  LayerSlider for WordPress
						  Updated 3 weeks ago
			  2
				
				 Most recent comment from George K:Hi Igor,
Thank you for reaching out to us.
I'm sorry to hear you've encountered an issue with updating LayerSlider. This is certainly not typical, and we're here to help resolve it. 
A ...
Most recent comment from George K:Hi Igor,
Thank you for reaching out to us.
I'm sorry to hear you've encountered an issue with updating LayerSlider. This is certainly not typical, and we're here to help resolve it. 
A ...
		
			
	
	
		 Alan Brown
		
			
			
			Product did not work
		
		Alan Brown
		
			
			
			Product did not work		
		
			 LayerSlider for WordPress
						  Updated October  6, 2025 at  3:13pm
			  2
  LayerSlider for WordPress
						  Updated October  6, 2025 at  3:13pm
			  2
				
				 Most recent comment from George K:Hi Alan,
It looks like your site is still running LayerSlider version 6.11, which is very outdated and no longer compatible with the latest WordPress and PHP versions. This is why you’re seeing the  ...
Most recent comment from George K:Hi Alan,
It looks like your site is still running LayerSlider version 6.11, which is very outdated and no longer compatible with the latest WordPress and PHP versions. This is why you’re seeing the  ...
		
			
	
	
		 Miroslav Horák
		
			
			
			Desktop View/Tablet View, Mobile view does nothing
		
		Miroslav Horák
		
			
			
			Desktop View/Tablet View, Mobile view does nothing		
		
			 LayerSlider for WordPress
						  Updated September 29, 2025 at  4:54pm
			  4
  LayerSlider for WordPress
						  Updated September 29, 2025 at  4:54pm
			  4
				
				 Most recent comment from George K:For example: https://layerslider.com/sliders/marketing-page-pack/
In this Template Pack you can see mobile versions of several sliders.
Most recent comment from George K:For example: https://layerslider.com/sliders/marketing-page-pack/
In this Template Pack you can see mobile versions of several sliders.
		
										
													
						
