Public Tickets
Nelson
Shortcode not workingClosed
LayerSlider for WordPress
Updated November 24, 2023 at 6:50pm
3
Most recent comment from Nelson:Thanks John, Using the System Status I found that the "Heartbeat Control" by WP Rocket was causing the issue. I cleared the Cache for it as well as Cloudflare those actio ...
David Salahi
How to Link a Button to a Paypal pageClosed
LayerSlider for WordPress
Updated November 21, 2023 at 11:59pm
6
Most recent comment from David Salahi:This is a big help. Thank you!David
Erin McDade
LayerSlider7 No longer being responsiveClosed
LayerSlider for WordPress
Updated November 21, 2023 at 2:33pm
2
Most recent comment from John G:Hi Erin,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.I believe both issu ...
Tiffany
Layer Slider Front End Error MessageClosed
LayerSlider for WordPress
Updated November 21, 2023 at 12:57pm
4
Most recent comment from George K:Hello Tiffany,I can see the slider on your home page. Did you manage to solve this issue in the mean time?
Mari Sandifer
Slider Not ShowingClosed
LayerSlider for WordPress
Updated November 21, 2023 at 12:54pm
5
Most recent comment from George K:Hello Mari,I'm not sure about that. Currently, I cannot see any sliders on your homepage.
Perry
Hover featureClosed
LayerSlider for WordPress
Updated November 16, 2023 at 1:56pm
4
Most recent comment from George K:Hello Perry,
It is very easy: create a new image layer, set the size and position. It will be the "bottom" layer. Then, duplicate this layer and change the image to another (this will be the "top" lay ...
Patrizio De Priori
BugClosed
LayerSlider for WordPress
Updated November 14, 2023 at 7:44pm
14
Most recent comment from John G:No problem; I'm glad I was able to help debug this issue. You can delete the test account now.
Patrizio De Priori
BugClosed
LayerSlider for WordPress
Updated November 13, 2023 at 4:56pm
1
Most recent comment from Patrizio De Priori:I've been using Layerslider for a while now, but I've seen this bug.Premise:I use a Mac with Safari Crome and FirefoxWP latest versionPHP 8
For example, when I want to change the color of a ...
Fabio
RefundClosed
LayerSlider for WordPress
Updated November 10, 2023 at 3:14pm
5
Most recent comment from Fabio:Thank you George. I'll follow your advice.Regards,Fabio
Amanda
PHP warning errorsClosed
LayerSlider for WordPress
Updated November 8, 2023 at 2:26pm
4
Most recent comment from John G:Thank you for the feedback, Amanda. I'm glad you could solve the problem.
Charmaine Taylor
Problem with SliderClosed
LayerSlider for WordPress
Updated November 8, 2023 at 2:20pm
6
Most recent comment from George K:Thank you for the reply. Have a nice day.
Nikolay Kolev
not workingClosed
LayerSlider for WordPress
Updated November 8, 2023 at 1:51pm
4
Most recent comment from John G:Please navigate to System Status and press the Update Database button if you haven't done it already. If that doesn't help, it's almost certain that a server configuration issue causes ...
Bia
Plugin doesn't work with my WP ThemeClosed
LayerSlider for WordPress
Updated November 7, 2023 at 2:35pm
2
Most recent comment from George K:Hello Bia,As I can see, my colleague has already sent you a reply via email with the following answer:You can import LayerSlider projects into your WordPress site as shown on the following URL: https: ...
Aaron
blogpost sliderClosed
LayerSlider for WordPress
Updated November 6, 2023 at 12:38pm
2
Most recent comment from George K:Hi Aaron,
Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
You can crea ...
Martin
Prevent video / Layerslider from loading on mobile deviceClosed
LayerSlider for WordPress
Updated November 3, 2023 at 2:33pm
2
Most recent comment from George K:Hello Martin,
Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.
We are us ...