Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Romolo Tansini Error updating releaseClosed   LayerSlider for WordPress   Updated March 26, 2024 at 12:19pm   2 Most recent comment from George K:Hello Romolo, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Enfold Th ... Agostino Pop up visibilityClosed   LayerSlider for WordPress   Updated March 25, 2024 at 1:48pm   3 Most recent comment from Agostino:thanks for the quick reply, George, we will try to investigate how to solve this js problem. Ivan Stachoulenok API or JavaScriptClosed   LayerSlider for WordPress   Updated March 25, 2024 at 10:25am   2 Most recent comment from George K:Hello Ivan,Slider have unique IDs so you cannot target them. Instead of that, I recommend to add a custom classname to your slider under Project Settings → AppearanceThen, you should modify your cod ... Louise Linde Slider Layer showing whiteClosed   LayerSlider for WordPress   Updated March 25, 2024 at 10:11am   2 Most recent comment from George K:Hello Louise,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I've ch ... Simon Tan Fatal Error when installing ver 7.10.0Closed   LayerSlider for WordPress   Updated March 23, 2024 at 12:09pm   2 Most recent comment from John G:Hi Simon, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. We're unawa ... Lorraine Garnett ThumbnailClosed   LayerSlider for WordPress   Updated March 22, 2024 at 4:37pm   2 Most recent comment from George K:Hello Lorraine, You can set the thumbnail for your project under Project Settings → Miscellaneous → Project preview image. Mack Williams Double pop upsClosed   LayerSlider for WordPress   Updated March 20, 2024 at 9:28pm   5 Most recent comment from George K:Thank you for your kind words, I'm glad I was able to help. Gwen Can't publish layerslider project. Reverts to formerClosed   LayerSlider for WordPress   Updated March 19, 2024 at 11:14am   3 Most recent comment from George K:Hello Gwen,Thank you for the feedback.Please let me know if I can help you with anything else. Kyle Shepard plugin not being able to editClosed   LayerSlider for WordPress   Updated March 15, 2024 at 2:00pm   4 Most recent comment from George K:Thank you for the feedback.In which browser did you experience that issue? Seiko Layer slider not appearing on mobile and tabletClosed   LayerSlider for WordPress   Updated March 14, 2024 at 2:51pm   2 Most recent comment from George K:Hello, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. The slider disap ... Ignacio María The general operationClosed   LayerSlider for WordPress   Updated March 11, 2024 at 3:30pm   11 Most recent comment from George K:Thank you for your feedback! James Eiman When I try to register it won't accept the license keyClosed   LayerSlider for WordPress   Updated March 11, 2024 at 12:12pm   2 Most recent comment from George K:Hello James,LayerSlider and Slider Revolution is two different product. You are trying to activate Slider Revolution (which is not our product) with a LayerSlider purchase code. Ignacio María To make a simple Slider with rotative textsClosed   LayerSlider for WordPress   Updated March 11, 2024 at 2:25pm   5 Most recent comment from Ignacio María:Hi GeorgeI have already done it, following your instructions. Thank you so much!Best regards,Ignacio Randy Kassebaum Icon Rollover ColorClosed   LayerSlider for WordPress   Updated March 11, 2024 at 12:06pm   7 Most recent comment from George K:If you use Text layer type for the text, you can easily hit ENTER and make a new line in the content field where you've pasted the text. It is important to know that line breaks will not work pro ... Jenean will not load on my computer to update on wordpressClosed   LayerSlider for WordPress   Updated March 6, 2024 at 8:28pm   2 Most recent comment from George K:Hello Jenean,Please log in to our accounts portal to download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you ca ...