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Public Tickets

Romans Lazurko RefundClosed   LayerSlider for WordPress   Updated April 12, 2024 at 4:21pm   4 Most recent comment from George K:I appreciate your correct answer and attitude.As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business ... Lelo Mallya POST ON LAYERSLIDER NOT OPENINGClosed   LayerSlider for WordPress   Updated April 10, 2024 at 4:49pm   2 Most recent comment from George K:Hello, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. This issue is not ... Danna McCormick Mobile pause on overClosed   LayerSlider for WordPress   Updated April 8, 2024 at 4:13pm   4 Most recent comment from George K:No, you are right, it does not work. I've talked to the developers and they recommend you to enable the slideshow start/stop buttons and tap to stop if you would like to stop/pause the slideshow ... MikeS No AutoUpdates from "7.9.10​" to "7.10​.1" ;(Closed   LayerSlider for WordPress   Updated April 6, 2024 at 5:41am   2 Most recent comment from George K:Hello Mike,Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you shou ... jonathonfowler Responsive Slider not displaying full width of screenClosed   LayerSlider for WordPress   Updated April 2, 2024 at 3:02pm   11 Most recent comment from George K:No, unfortunately the position cannot be chosen in the current version, only the direction and scale. Ilana Updating LayerSlider that has previously been bundled as a themeClosed   LayerSlider for WordPress   Updated April 2, 2024 at 12:59pm   2 Most recent comment from George K:Hello Ilana, Enfold Theme loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its prese ... Mark Video BackgroundClosed   LayerSlider for WordPress   Updated March 27, 2024 at 2:37pm   4 Most recent comment from George K:Please, remove the Slide Background Image under Slide → Background → Background Image Romolo Tansini Error updating releaseClosed   LayerSlider for WordPress   Updated March 26, 2024 at 12:19pm   2 Most recent comment from George K:Hello Romolo, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Enfold Th ... Agostino Pop up visibilityClosed   LayerSlider for WordPress   Updated March 25, 2024 at 1:48pm   3 Most recent comment from Agostino:thanks for the quick reply, George, we will try to investigate how to solve this js problem. Ivan Stachoulenok API or JavaScriptClosed   LayerSlider for WordPress   Updated March 25, 2024 at 10:25am   2 Most recent comment from George K:Hello Ivan,Slider have unique IDs so you cannot target them. Instead of that, I recommend to add a custom classname to your slider under Project Settings → AppearanceThen, you should modify your cod ... Louise Linde Slider Layer showing whiteClosed   LayerSlider for WordPress   Updated March 25, 2024 at 10:11am   2 Most recent comment from George K:Hello Louise,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.I've ch ... Simon Tan Fatal Error when installing ver 7.10.0Closed   LayerSlider for WordPress   Updated March 23, 2024 at 12:09pm   2 Most recent comment from John G:Hi Simon, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. We're unawa ... Lorraine Garnett ThumbnailClosed   LayerSlider for WordPress   Updated March 22, 2024 at 4:37pm   2 Most recent comment from George K:Hello Lorraine, You can set the thumbnail for your project under Project Settings → Miscellaneous → Project preview image. Mack Williams Double pop upsClosed   LayerSlider for WordPress   Updated March 20, 2024 at 9:28pm   5 Most recent comment from George K:Thank you for your kind words, I'm glad I was able to help. Gwen Can't publish layerslider project. Reverts to formerClosed   LayerSlider for WordPress   Updated March 19, 2024 at 11:14am   3 Most recent comment from George K:Hello Gwen,Thank you for the feedback.Please let me know if I can help you with anything else.