Okay
  Public Ticket #3626635
Refund
Closed

Comments

  • Romans Lazurko started the conversation

    Hi,

    I would like to cancel my purchase and get refund please, unfortunately my client is unhappy with the job using your template with no particular reason although it looks very nice.

    Regards,

    Romans Lazurko

  •  112
    George replied

    Hello,

    Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    We're grateful that you've purchased LayerSlider. However, after careful consideration, we're unfortunately unable to refund this purchase. Our records show that you've already downloaded the product + a premium template and used your license key to activate its exclusive features on your website. Given the nature of digital goods, it's not possible to "return" them, so we are not able to provide you with a refund in this case.

    I appreciate your understanding.

    Best Regards,
    George | Kreatura Dev Team

  • Romans Lazurko replied

    Thank you for your reply.

    I can understand that you don’t want anyone to use your product for free and have to carefully consider every request because your product is valuable and the professionals working to keep the best quality.

    However I have already unregistered the product from my hosting which will be also removed now and can assure that your product won’t be used in any way. 

    I use different services to build websites for my clients and always using the genius and original tools trying something different every time. But sometimes my clients change their mind when the job is almost finished and prepayment not always covers all the investments. 

    I would kindly ask you again to cancel the purchase if possible as your product hasn’t been used although I clearly understand your policy. 

    Best regards,

    Romans Lazurko

  •  112
    George replied

    I appreciate your correct answer and attitude.

    As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business days for the transaction to complete.

    Please note, that FastSpring always sends a notification email before the subscription is extended and the automatic payment.

    Best Regards,
    George | Kreatura Dev Team