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  Public Ticket #3614879
Error updating release
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  • Romolo Tansini started the conversation

    LayerSlider7 is installed as a template in the Enfold theme. Transitions don't work and updates aren't accepted. How can I solve it?

  •  113
    George replied

    Hello Romolo,

    Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.

    Enfold Theme loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its presence and disable its own built-in version.

    Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.

    Which transitions don't work?

    Best Regards,
    George | Kreatura Dev Team