Public Ticket #3619257
Updating LayerSlider that has previously been bundled as a theme


  • Ilana started the conversation

    Layerslider was bundled in the theme for my website. I think the theme is Enfold Child. It was a free version, but I have since purchased a licensed version. I cannot get the software to update, though. I don't have the option to add a plugin and when I go to update, it tells me I do not have permission, but it says I have VERSION 6.11.2 installed. If I deactivate layerslider from the theme, I don't know how to add it as a plugin. Can you help? 

    Attached files:  Screenshot 2024-04-01 19.12.41.png
      Screenshot 2024-04-01 19.12.32.png

  •  113
    George replied

    Hello Ilana,

    Enfold Theme loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its presence and disable its own built-in version.

    Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you can proceed with the installation as you would normally do. After that, you'll have the most recent version installed, and you will be able to update without any issues in the future.

    Best Regards,
    George | Kreatura Dev Team