Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Martha quitingClosed   LayerSlider for WordPress   Updated May 3, 2024 at 4:55am   2 Most recent comment from George K:Hello Martha,I am sorry but I cannot refund your purchase, since you are already used the license key for updating the theme-embedded LayerSlider to the latest version and the license key is still use ... Steve Thumbnail imagesClosed   LayerSlider for WordPress   Updated May 3, 2024 at 4:47am   5 Most recent comment from George K:Thank you for the feedback. Felix Vilchez change the site associatedClosed   LayerSlider for WordPress   Updated April 30, 2024 at 12:28pm   2 Most recent comment from George K:Hello Felix,To do this, please deactivate the license on your current site and after that you can use the same license key on the new site. Vicki ResponsivenessClosed   LayerSlider for WordPress   Updated April 27, 2024 at 1:20pm   5 Most recent comment from Vicki:That was it. Thanks. Lars Aldman Stop loading font awesomeClosed   LayerSlider for WordPress   Updated April 23, 2024 at 2:47pm   2 Most recent comment from George K:Hello, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.LayerSlider loads ... Daniel Gonzalez weird scaling after upgradeClosed   LayerSlider for WordPress   Updated April 17, 2024 at 3:02pm   3 Most recent comment from Daniel Gonzalez:Thank you, that fixed it! Ivan Stachoulenok API or JavaScriptClosed   LayerSlider for WordPress   Updated April 16, 2024 at 9:13am   2 Most recent comment from George K:Hello Ivan,Is there a webhook when runs by changing the value in that input field? Victor Changes not savedClosed   LayerSlider for WordPress   Updated April 15, 2024 at 8:09am   2 Most recent comment from George K:Hello Victor,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Are you usin ... Romans Lazurko RefundClosed   LayerSlider for WordPress   Updated April 12, 2024 at 4:21pm   4 Most recent comment from George K:I appreciate your correct answer and attitude.As requested, I've processed a full refund for the renewal charge and made sure the related subscription is canceled. It can take up to 3-5 business ... Lelo Mallya POST ON LAYERSLIDER NOT OPENINGClosed   LayerSlider for WordPress   Updated April 10, 2024 at 4:49pm   2 Most recent comment from George K:Hello, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. This issue is not ... Danna McCormick Mobile pause on overClosed   LayerSlider for WordPress   Updated April 8, 2024 at 4:13pm   4 Most recent comment from George K:No, you are right, it does not work. I've talked to the developers and they recommend you to enable the slideshow start/stop buttons and tap to stop if you would like to stop/pause the slideshow ... MikeS No AutoUpdates from "7.9.10​" to "7.10​.1" ;(Closed   LayerSlider for WordPress   Updated April 6, 2024 at 5:41am   2 Most recent comment from George K:Hello Mike,Please log in to our accounts portal, and download the latest version of LayerSlider. No registration is needed, you can log in with the email address used for the purchase. Then, you shou ... jonathonfowler Responsive Slider not displaying full width of screenClosed   LayerSlider for WordPress   Updated April 2, 2024 at 3:02pm   11 Most recent comment from George K:No, unfortunately the position cannot be chosen in the current version, only the direction and scale. Ilana Updating LayerSlider that has previously been bundled as a themeClosed   LayerSlider for WordPress   Updated April 2, 2024 at 12:59pm   2 Most recent comment from George K:Hello Ilana, Enfold Theme loads LayerSlider in a non-standard way that interferes with WordPress' updater. The solution is to install the official release separately. Enfold will detect its prese ... Mark Video BackgroundClosed   LayerSlider for WordPress   Updated March 27, 2024 at 2:37pm   4 Most recent comment from George K:Please, remove the Slide Background Image under Slide → Background → Background Image