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Public Tickets

dechtman Upgrading from 4.6.0Closed   LayerSlider for WordPress   Updated April 21, 2017 at 10:04am   2 Most recent comment from [deleted]:Hey dechtman,Version 4.6 is a really old release, it is more than 4 years old now. The plugin has changed drastically multiple times since then, so the auto-update feature might not be working properl ... danopr11 layers slider product activation canceledClosed   LayerSlider for WordPress   Updated April 21, 2017 at 9:59am   2 Most recent comment from [deleted]:Dear danopr11,Your purchase code does not seem to be valid. Please note that if you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it ... Konrad How do I activate my License to get automatic updatesClosed   LayerSlider for WordPress   Updated April 21, 2017 at 9:56am   2 Most recent comment from [deleted]:Hey Konrad, You can find updating and activation instructions in the documentation, please refer to the following URL: https://support.kreaturamedia.com/docs/layersliderwp/documentation.html#activat ... spongepoopoo I tried to import slider from template store, but it didn't workClosed   LayerSlider for WordPress   Updated April 20, 2017 at 2:20pm   2 Most recent comment from [deleted]:Hey spongepoopoo,The "Internal server error" (error 500) is a web server configuration issue, a memory limitation problem or execution time limit in your case. This error message is displayed because ... Hoag Hospital Add styles to layers in slideshowClosed   LayerSlider for WordPress   Updated April 20, 2017 at 9:51am   3 Most recent comment from [deleted]:Hey Hoag Hospital, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Donghieu131 It does Not WorkClosed   LayerSlider for WordPress   Updated April 20, 2017 at 8:55am   2 Most recent comment from [deleted]:Dear Donghieu131, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and update ... James Lewis License re-activationClosed   LayerSlider for WordPress   Updated April 20, 2017 at 7:38am   2 Most recent comment from [deleted]:Hey James Lewis, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations michaelswilder Audio Controls disappear in slider after playbackClosed   LayerSlider for WordPress   Updated April 19, 2017 at 3:50pm   8 Most recent comment from michaelswilder:Any update here? :) Jill sliderClosed   LayerSlider for WordPress   Updated April 19, 2017 at 3:21pm   5 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Mark Vehec ActivationsClosed   LayerSlider for WordPress   Updated April 19, 2017 at 2:33pm   2 Most recent comment from [deleted]:Hey Mark Vehec, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations pixeled slider content shifted to the rightClosed   LayerSlider for WordPress   Updated April 19, 2017 at 1:33pm   4 Most recent comment from [deleted]:Unfortunately I cannot troubleshoot the problem without seeing or testing it. Is there a way you can set up a test page where we can take a look at the issue ? Tolgaria Unable to import from template storeClosed   LayerSlider for WordPress   Updated April 19, 2017 at 1:30pm   4 Most recent comment from [deleted]:Hey Tolgaria,The plugin does not remove the height from the top or bottom of the slider, it just simply changes it and the content should follow and adjust to these changes. I believe what you need is ... DRM2013 Link AttributesClosed   LayerSlider for WordPress   Updated April 19, 2017 at 8:17am   2 Most recent comment from [deleted]:Hey DRM2013,Unfortunately at the moment there is no built-in option in the plugin to create popup boxes. But there are alternative solutions that you can use to achieve something similar by doing some ... Don Henderson Broken Slider Templates PagesClosed   LayerSlider for WordPress   Updated April 19, 2017 at 8:07am   2 Most recent comment from [deleted]:Hey Don Henderson,Thank you for your feedback. There was a temporary displayment problem with the demo site but it’s sorted now. goldglobe I cannot activate Enfold which I purchased a few days agoClosed   LayerSlider for WordPress   Updated April 18, 2017 at 10:14pm   2 Most recent comment from [deleted]:Hey Nicole,If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will b ...