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Public Tickets

Jane The Kentucky DerbyClosed   LayerSlider for WordPress   Updated May 8, 2017 at 8:50am   2 Most recent comment from [deleted]:Dear Jane, As we've mentioned in the comment section we have already replied to your original ticket. You can find it on the following URL: https://kreatura.ticksy.com/ticket/1152566/ The problem i ... vneuve Can not create a single slider with new updateClosed   LayerSlider for WordPress   Updated May 6, 2017 at 2:06pm   2 Most recent comment from [deleted]:Hey vneuve, There is no issue like this present in the latest release of the plugin (6.4), so unfortunately it is most likely a conflict problem on your installation.To start troubleshooting please t ... Renee Johnson activationClosed   LayerSlider for WordPress   Updated May 6, 2017 at 11:41am   2 Most recent comment from [deleted]:Dear Renee Johnson, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and upda ... nopl Slide expiration?Closed   LayerSlider for WordPress   Updated May 6, 2017 at 11:37am   2 Most recent comment from [deleted]:Hey nopl,We are planning to include this additional option to the Publish feature in the future, but unfortunately I cannot provide you with an ETA yet. Thnxradio How to select the Layer Slider ID in home pageClosed   LayerSlider for WordPress   Updated May 5, 2017 at 9:55pm   2 Most recent comment from [deleted]:Hey Thnxradio,I believe that this problem is most likely related to the page builder you're using and not to LayerSlider.Please try to insert the slider to your site with one of the plugin's default m ... northern_emphasis layersClosed   LayerSlider for WordPress   Updated May 5, 2017 at 9:49pm   2 Most recent comment from [deleted]:Hey northern_emphasis, As I can see your theme is applying this color on the layers. You should be able to overwrite this by adding the colors you need in the plugin's interface, more specifically in ... Frapel I can't upload new versionClosed   LayerSlider for WordPress   Updated May 5, 2017 at 9:37pm   7 Most recent comment from [deleted]:We have looked into this but couldn't locate any issue in the auto-update system. We still believe that it's going to be a server related problem unfortunately. In any case, we are going to investigat ... Rodrigo Update LayerSlide 6.4 dont workClosed   LayerSlider for WordPress   Updated May 5, 2017 at 9:58am   2 Most recent comment from [deleted]:Hey Rodrigo, There is no issue like this present in version 6.3 or 6.4 either, so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.To start tro ... brnEnvato Blend Mode - Color Dodge - Safari BrowserClosed   LayerSlider for WordPress   Updated May 5, 2017 at 8:41am   2 Most recent comment from [deleted]:Hey Bruno,We did not experience any problem with the Blend mode on Safari browsers. Could you please show us your site or a test page where we can take a look at this ? Anna Stingley ActivationClosed   LayerSlider for WordPress   Updated May 5, 2017 at 8:31am   3 Most recent comment from [deleted]:Hey Anna, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. 2NG_WD_3gsfb8_S_69 scroll down to bottom of sliderClosed   LayerSlider for WordPress   Updated May 4, 2017 at 10:33pm   3 Most recent comment from 2NG_WD_3gsfb8_S_69:Perfect! Thanks a lot Attila! brnEnvato Disable Parallax on mobileClosed   LayerSlider for WordPress   Updated May 4, 2017 at 6:54pm   2 Most recent comment from [deleted]:Hey Bruno, Unfortunately there is no option to disable the parallax effect globally in the slider only on mobiles. But as an alternate solution you can use the device control feature to create layer ... chriscustaa Importing New DemoClosed   LayerSlider for WordPress   Updated May 4, 2017 at 2:50pm   3 Most recent comment from [deleted]:Hey chriscustaa,The template import problem is most likely caused by a web server configuration issue. Please check the LayerSlider System Status for any error message that could provide more informat ... magnuskaesar Can't edit slides can' t use sliders setingsClosed   LayerSlider for WordPress   Updated May 4, 2017 at 2:32pm   15 Most recent comment from Rodrigo:The message says: its seens there is a server issue that prevented Layer slider from saving work. Please Check Layer sliver > system status for potencial errors, try to temporary disable themes / plug ... Matt Shane ShortcodesClosed   LayerSlider for WordPress   Updated May 4, 2017 at 1:48pm   4 Most recent comment from [deleted]:The shortcode that is generated by the calender plugin might not be valid. Please show us your site or a test page where we can check on this.