Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

spottydog63 Transition Background ColorClosed   LayerSlider for WordPress   Updated May 16, 2017 at 9:58am   5 Most recent comment from [deleted]:Hey Iain, I have replied to your other ticket. AdamSiegel Unable to use some Templates- Error MessageClosed   LayerSlider for WordPress   Updated May 16, 2017 at 9:49am   2 Most recent comment from [deleted]:Hey AdamSiegel,Judging from the error message this is a typical web server issue, I'm not sure why would your hosting provider tell otherwise. As this is a server related problem we cannot fix it from ... d3lfine Purchase code don't workClosed   LayerSlider for WordPress   Updated May 15, 2017 at 4:08pm   2 Most recent comment from [deleted]:Dear d3lfine,Revolution Slider is not our product, it was developed by a different author. Also, please note that if you've received the item as a bundled plugin in your theme, support and updates wi ... Len Reeves activationClosed   LayerSlider for WordPress   Updated May 15, 2017 at 10:55am   5 Most recent comment from [deleted]:I have checked again and the purchase code you have provided (4e3*****-****-****-*******82d31) is not valid for LayerSlider. Are you sure that this license was included to your LayerSlider purchase a ... Gerardh01 Select Transions does nothing; dynamic layers from post is not visible on live sliderClosed   LayerSlider for WordPress   Updated May 15, 2017 at 10:09am   2 Most recent comment from [deleted]:Hey Gerardh01, Sorry for the delayed response. I have checked the URL you provided but the page does not seem to exist. Where exactly can we see the slider in question to check what's wrong ? ben_noyes My Layerslider was DeactivatedClosed   LayerSlider for WordPress   Updated May 15, 2017 at 9:36am   2 Most recent comment from [deleted]:Hey ben_noyes, That is really strange, there is no issue like this present in the latest release of our plugin (6.4.), so unfortunately it is likely a conflict problem on your installation. Most like ... jimsyrob1882 LayerSlider product activation was canceled on this siteClosed   LayerSlider for WordPress   Updated May 15, 2017 at 7:47am   4 Most recent comment from jimsyrob1882:yes. i received LayerSlider as a bundled plugin ibizatrendy I can't add slidersClosed   LayerSlider for WordPress   Updated May 15, 2017 at 7:32am   2 Most recent comment from [deleted]:Hey ibizatrendy,As the error message suggests, LayerSlider have unmet dependencies on your site. It requires PHP 5.3.0 or newer, the PHP DOM extension and the PHP Multibyte String extension installed. ... mikephd80 Unable to install updatesClosed   LayerSlider for WordPress   Updated May 15, 2017 at 7:28am   2 Most recent comment from [deleted]:Dear mikephd80, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates ... timpeou Product ActivationClosed   LayerSlider for WordPress   Updated May 15, 2017 at 7:27am   2 Most recent comment from [deleted]:Dear timpeou, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates wi ... Iain Error Exporting SliderClosed   LayerSlider for WordPress   Updated May 13, 2017 at 8:43pm   3 Most recent comment from Iain:Hi Attila.I corrected the errors, and I can now export and import.Thanks very much for your help. ahmadthd Slider TemplatesClosed   LayerSlider for WordPress   Updated May 13, 2017 at 6:55am   2 Most recent comment from [deleted]:Hey ahmadthd,The demo sliders can only be accessed through the Template Store at the moment.The import problem is most likely caused by a web server configuration issue. Please check the LayerSlider S ... Mika Your purchase code appears to be invalidClosed   LayerSlider for WordPress   Updated May 12, 2017 at 1:05pm   4 Most recent comment from Mika:OK IT WORKS ! andystep Product Activation - Local to Live DomainClosed   LayerSlider for WordPress   Updated May 12, 2017 at 12:46pm   3 Most recent comment from andystep:Hi AttilaThanks for the speedy response and yes that's worked a treat :)Looks like the issue occurred when I changed the domain prefix from http://edmnt.com to http://www.edmnt.comMaybe something t ... squadrasiti Image change on mouse overClosed   LayerSlider for WordPress   Updated May 12, 2017 at 12:36pm   5 Most recent comment from squadrasiti:Great, thanks.