Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

MaxGKon Slider Doesnt WorkClosed   LayerSlider for WordPress   Updated May 17, 2017 at 10:40pm   2 Most recent comment from [deleted]:Hey MaxGKon,As the error message suggests this is a server configuration problem, more specifically a memory limitation issue. You will need to contact your hosting provider with this case and request ... PTUSA Layer's Won't ImportClosed   LayerSlider for WordPress   Updated May 17, 2017 at 4:50pm   2 Most recent comment from [deleted]:Hey PTUSA,The demo sliders can only be accessed through the Template Store at the moment. The import problem is most likely caused by a web server configuration issue. Please check the LayerSlider Sy ... koberheim InstallClosed   LayerSlider for WordPress   Updated May 17, 2017 at 4:01pm   2 Most recent comment from [deleted]:Hey koberheim,This error means you have one instance of the plugin already installed and activated and you can't load a second copy. Most likely your theme is already loading it, you will need to rem ... ccamart Cannot save slider due to "Not Found" errorClosed   LayerSlider for WordPress   Updated May 17, 2017 at 3:26pm   7 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. pekberg Cant activateClosed   LayerSlider for WordPress   Updated May 17, 2017 at 10:34am   2 Most recent comment from [deleted]:Dear pekberg, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates wi ... Reverend2008 Single page parallax with hero imageClosed   LayerSlider for WordPress   Updated May 17, 2017 at 10:23am   17 Most recent comment from [deleted]:Thank you for your feedback and kind words. MargieJohnson ActivationClosed   LayerSlider for WordPress   Updated May 17, 2017 at 9:38am   4 Most recent comment from [deleted]:I understand that you cannot activate the plugin but I will need more information than this to be able to tell what's wrong.  Please elaborate what's preventing the activation exactly. Are you able ... cedaly1968 Layer Slider TimersClosed   LayerSlider for WordPress   Updated May 16, 2017 at 8:23pm   4 Most recent comment from [deleted]:There was a similar issue to what you're experiencing in the older versions of VC, we have reported this issue to the authors but it seems like they still did not fix it properly. The problem is relat ... tspino1 Mobile Slider HeightClosed   LayerSlider for WordPress   Updated May 16, 2017 at 6:15pm   4 Most recent comment from [deleted]:It can be found in the Content tab of the Layers section:What I meant is that the plugin does not provide any built-in option to create two separate sliders and swap them depending on the device. But ... gphoenix88 I deactivate the LayerSlider 6 plugin on one account to use on another, but it is not workingClosed   LayerSlider for WordPress   Updated May 16, 2017 at 6:05pm   2 Most recent comment from [deleted]:Hey gphoenix88, We have recently launched a new site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-act ... Schmiddy Can't save when I edit or add a layerClosed   LayerSlider for WordPress   Updated May 16, 2017 at 5:59pm   2 Most recent comment from [deleted]:Hey Schmiddy, LayerSlider's backwards compatibility is almost 100%, so problems like this sholdn't happen normally. I believe it is going to be related to your CSS code, the live markup (DOM) was cha ... ruben_2012 Product Activation CanceledClosed   LayerSlider for WordPress   Updated May 16, 2017 at 5:40pm   10 Most recent comment from [deleted]:This issue is happening because the plugin was activated on a different domain than what you're currently using your site on.We are aware of rare cases where this could happen and working on a solutio ... dman15 layerslider and enfoldClosed   LayerSlider for WordPress   Updated May 16, 2017 at 5:18pm   2 Most recent comment from [deleted]:Hey dman15, The problem is generated by Enfold's integration of LayerSlider. They are not installing it as a separate plugin but loading its files in the background, which provides the same content ... frangagn "Not Found" error when saving changes to a downloaded sliderClosed   LayerSlider for WordPress   Updated May 16, 2017 at 4:55pm   2 Most recent comment from [deleted]:Hey frangagn, There isn't any special requirement for the plugin. Other than the default requirements that WordPress also needs, only PHP 5.3 (or newer) and the few exetensions that you can see in th ... odesus Update does not showClosed   LayerSlider for WordPress   Updated May 16, 2017 at 3:36pm   2 Most recent comment from [deleted]:Hey odesus, The problem is that your theme is loading the bundled version of LayerSlider, which is integrated to the theme. As I recall Enfold does not provide any option to disable the bundled vers ...