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Public Tickets

BeezaJane Importing templatesClosed   LayerSlider for WordPress   Updated April 29, 2017 at 1:00pm   2 Most recent comment from [deleted]:Hey Jane,The template import problem is most likely caused by a web server configuration issue. Please check the LayerSlider System Status for any error message that could provide more information. melaniemorschel Licence codesClosed   LayerSlider for WordPress   Updated April 28, 2017 at 10:14am   4 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Alysum Viewing like photo no like videoClosed   LayerSlider for WordPress   Updated April 27, 2017 at 5:59pm   2 Most recent comment from Alysum:Hello,I've already solved it. Thank youDušan Kyle Blurry PicturesClosed   LayerSlider for WordPress   Updated April 26, 2017 at 10:56pm   2 Most recent comment from [deleted]:Hey Kyle,We have checked your site with the slider on multiple installations but the images are not blurry for us. It's not completely clear what did you mean by that the slider's size is 1000x600 in ... Tyson Layer Slider not showing upClosed   LayerSlider for WordPress   Updated April 26, 2017 at 10:35pm   2 Most recent comment from [deleted]:Hey Tyson,I have checked your site and the issue is caused by the following error: $.AviaTooltip is not a constructorThis error is affecting the slider causing the issue but it is not generated by La ... reinerpistorius Linking to an ID in an Wordpress pageClosed   LayerSlider for WordPress   Updated April 26, 2017 at 9:38pm   2 Most recent comment from [deleted]:Hey Reiner,As I can see you've selected the "Scroll to element (enter selector)" option. In this case a CSS/jQeury selector has to be given and the slider will scroll to the top of the element that w ... Myrna Ougland Can't get slide to link to pageClosed   LayerSlider for WordPress   Updated April 26, 2017 at 1:22pm   2 Most recent comment from [deleted]:Hey Myrna Ougland, The use post URL button is supposed to be there, it does not affect the linking if you do not click on it. Please check whether your layer links are positioned over the slide link. ... Gonzo1982 deactivation and activationClosed   LayerSlider for WordPress   Updated April 26, 2017 at 12:58pm   3 Most recent comment from Gonzo1982:Perfect, Thank you! Stephan_Dietl Update IssueClosed   LayerSlider for WordPress   Updated April 26, 2017 at 12:58pm   2 Most recent comment from [deleted]:Hey Stephan_Dietl, Unfortunately there is likely a server configuration problem causing this. Please check the LayerSlider System Status, located on the WP sidebar for any related error message. Kyle Blurry PicturesClosed   LayerSlider for WordPress   Updated April 26, 2017 at 11:33am   5 Most recent comment from Kyle:I have submitted a new ticket with the correct purchase code just in case. I look forward to your help. mceballo Clicked PURCHASE to Buy Template but Got Plugin AgainClosed   LayerSlider for WordPress   Updated April 26, 2017 at 7:23am   2 Most recent comment from [deleted]:Hey mceballo,You can import the demo sliders from the Template Store, it can be accessed with the button at the top of the sliders list.For the mistaken purchase, please open a refund request from you ... christopherdawes Fatal Error Activating Plugin - Line 109Closed   LayerSlider for WordPress   Updated April 26, 2017 at 7:16am   2 Most recent comment from [deleted]:Dear christopherdawes, If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provided by the theme author. Please contact the author of your theme with th ... jim Slider TemplatesClosed   LayerSlider for WordPress   Updated April 25, 2017 at 8:26pm   2 Most recent comment from [deleted]:Hey jim,You can access the slider templates in the Template Store. The button to open it is located at the top of the sliders list. Samz3n Video backgroundClosed   LayerSlider for WordPress   Updated April 25, 2017 at 5:16pm   2 Most recent comment from [deleted]:Hey Samz3n, Videos added as slide background are not affected by the settings you have mentioned.  An alternate solution would be to not use them as background just as normal video layers and set t ... lamessegee Space at sides of sliderClosed   LayerSlider for WordPress   Updated April 25, 2017 at 3:56pm   2 Most recent comment from [deleted]:Hey lamessegee,You will need to set the Background Size option to Cover or Stretch, so the background image will cover the slider's canvas no matter the screen resolution or viewing environment.