Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Hoag Hospital Add styles to layers in slideshowClosed   LayerSlider for WordPress   Updated April 20, 2017 at 9:51am   3 Most recent comment from [deleted]:Hey Hoag Hospital, Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Donghieu131 It does Not WorkClosed   LayerSlider for WordPress   Updated April 20, 2017 at 8:55am   2 Most recent comment from [deleted]:Dear Donghieu131, If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and update ... James Lewis License re-activationClosed   LayerSlider for WordPress   Updated April 20, 2017 at 7:38am   2 Most recent comment from [deleted]:Hey James Lewis, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations michaelswilder Audio Controls disappear in slider after playbackClosed   LayerSlider for WordPress   Updated April 19, 2017 at 3:50pm   8 Most recent comment from michaelswilder:Any update here? :) Jill sliderClosed   LayerSlider for WordPress   Updated April 19, 2017 at 3:21pm   5 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. Mark Vehec ActivationsClosed   LayerSlider for WordPress   Updated April 19, 2017 at 2:33pm   2 Most recent comment from [deleted]:Hey Mark Vehec, We have recently launched a new site that you can use to reset the activations of your purchase code, please refer to the following url: https://kreaturamedia.com/reset-activations pixeled slider content shifted to the rightClosed   LayerSlider for WordPress   Updated April 19, 2017 at 1:33pm   4 Most recent comment from [deleted]:Unfortunately I cannot troubleshoot the problem without seeing or testing it. Is there a way you can set up a test page where we can take a look at the issue ? Tolgaria Unable to import from template storeClosed   LayerSlider for WordPress   Updated April 19, 2017 at 1:30pm   4 Most recent comment from [deleted]:Hey Tolgaria,The plugin does not remove the height from the top or bottom of the slider, it just simply changes it and the content should follow and adjust to these changes. I believe what you need is ... DRM2013 Link AttributesClosed   LayerSlider for WordPress   Updated April 19, 2017 at 8:17am   2 Most recent comment from [deleted]:Hey DRM2013,Unfortunately at the moment there is no built-in option in the plugin to create popup boxes. But there are alternative solutions that you can use to achieve something similar by doing some ... Don Henderson Broken Slider Templates PagesClosed   LayerSlider for WordPress   Updated April 19, 2017 at 8:07am   2 Most recent comment from [deleted]:Hey Don Henderson,Thank you for your feedback. There was a temporary displayment problem with the demo site but it’s sorted now. goldglobe I cannot activate Enfold which I purchased a few days agoClosed   LayerSlider for WordPress   Updated April 18, 2017 at 10:14pm   2 Most recent comment from [deleted]:Hey Nicole,If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will b ... paulohenrique Why was my activation canceled?Closed   LayerSlider for WordPress   Updated April 18, 2017 at 9:57pm   2 Most recent comment from [deleted]:Hey paulohenrique, Your activation was most likely deactivated remotely some time ago or you have moved your site and the plugin detected this, therefore the error. Please read the following part of ... barbee0264 layerslider not showing on smart phones or portrait ipadsClosed   LayerSlider for WordPress   Updated April 18, 2017 at 9:55pm   12 Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know. m2them Sliders, Including two Demo Sliders are NOT AppearingClosed   LayerSlider for WordPress   Updated April 18, 2017 at 1:14pm   2 Most recent comment from [deleted]:Hey m2them, I have checked your site but for me the slider is being displayed properly at the moment. Have you managed to fix the problem in the meantime ? In case not, could you please specify on ... YorkWoodfordSmith LayerSlider only displaying one slideClosed   LayerSlider for WordPress   Updated April 15, 2017 at 4:30pm   2 Most recent comment from [deleted]:Hey YorkWoodfordSmith,We have replied to your other ticket. Please follow up with the instructions provided there.