Public Tickets
HugoLehoux
Video loops while I'd prefer it to go to next slideClosed
LayerSlider for WordPress
Updated May 25, 2017 at 8:40am
3
Most recent comment from [deleted]:Hey HugoLehoux,
Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
maggie
Constant Deactivation of PluginClosed
LayerSlider for WordPress
Updated May 24, 2017 at 10:34pm
2
Most recent comment from [deleted]:Hey maggie,
We have reworked the activation detection system and pushed these changes live today. Please reset the license activation of the problematic installation with the following site: https ...
Lunavo
How to prevent slider animation restart on window resizeClosed
LayerSlider for WordPress
Updated May 24, 2017 at 9:53pm
4
Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
goodejustin
Maintenance issue?Closed
LayerSlider for WordPress
Updated May 24, 2017 at 9:53pm
6
Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
Miguel
ResponsiveClosed
LayerSlider for WordPress
Updated May 24, 2017 at 3:39pm
2
Most recent comment from [deleted]:Hey Miguel,As I can see, currently you are using a fullwidth layout, this will stretch the slider's size to always fill the available width of the browser but not the height. If you would like the sli ...
David Wagle
Font ResizingClosed
LayerSlider for WordPress
Updated May 24, 2017 at 3:22pm
2
Most recent comment from [deleted]:Hey David Wagle,
Unfortunately we cannot troubleshoot this without seeing the problem live. Could you please show us your site or a test page where we can check this ?
PattySuk
Product activation is rejectedClosed
LayerSlider for WordPress
Updated May 24, 2017 at 2:18pm
7
Most recent comment from [deleted]:The problem seems to be related to the way you inserted the slider to your site. How exactly did you add the slider to the page ? Which method have you used ? You can check the available methods in ...
Davis0940
i can't save my slider modificationClosed
LayerSlider for WordPress
Updated May 24, 2017 at 2:11pm
4
Most recent comment from [deleted]:Please set up a temporary WP login for us so we can investigate this problem from the back-end. Make sure to set the message to private so others can't see the login credentials.
dthilwind
Downloading templateClosed
LayerSlider for WordPress
Updated May 24, 2017 at 2:09pm
4
Most recent comment from [deleted]:Thank you for the feedback, glad you could solve the problem. If you need further assistance please let us know.
jhfaulkner1
Need licenses deactivatedClosed
LayerSlider for WordPress
Updated May 23, 2017 at 8:40pm
2
Most recent comment from [deleted]:Hey jhfaulkner1,
We have recently launched a new site that you can use to manage and reset the activations of your purchase code, please refer to the following URL: https://kreaturamedia.com/reset-ac ...
muhammadoweis
Error 500 - Internal Server Error An error was encountered while processing your request. Typically this is a temporary condition. Please contact the web site owner for further assistance.Closed
LayerSlider for WordPress
Updated May 23, 2017 at 1:36pm
6
Most recent comment from [deleted]:The login credentials do not seem to be valid unfortunately. When I try to login I get an 'invalid username' error.
imagicvision
qtranslate compatibilityClosed
LayerSlider for WordPress
Updated May 23, 2017 at 11:51am
3
Most recent comment from imagicvision:Ok, thank you very much!
Live
it is about the slider not working after activationClosed
LayerSlider for WordPress
Updated May 23, 2017 at 10:34am
3
Most recent comment from [deleted]:Hey Live,I have replied to your original ticket.
Live
i need support with the productClosed
LayerSlider for WordPress
Updated May 23, 2017 at 10:34am
4
Most recent comment from [deleted]:I have checked your site and the slider is being displayed at the moment. Please note that it has only one slide with a single text layer which is being shown in the top left corner. There are no oth ...
sanan
not changing slider pictureClosed
LayerSlider for WordPress
Updated May 23, 2017 at 8:25am
2
Most recent comment from [deleted]:Dear sanan,
The Envato system indicates that you haven't purchased LayerSlider from us. If you've received LayerSlider as a bundled plugin in your theme, item support and updates will be provided by ...