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Public Tickets

F.-Michael Krause Adobe FontsClosed   LayerSlider for WordPress   Updated December 5, 2022 at 2:01pm   2 Most recent comment from John G:Hi Michael,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.LayerSlider does ... Mathieu layer Slider issueClosed   LayerSlider for WordPress   Updated December 5, 2022 at 12:23pm   2 Most recent comment from George K:Hi Mathieu,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.As I can see, ... Evelyne Charlopeau Plugin updateClosed   LayerSlider for WordPress   Updated December 1, 2022 at 6:36pm   2 Most recent comment from John G:Hi Evelyne,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.I've just replied to your email. For reference, here's what I've said:"I ... Joseph Burak InstallationClosed   LayerSlider for WordPress   Updated December 1, 2022 at 6:42am   2 Most recent comment from George K:Hello Joseph, Thank you for writing us.The downloaded layersliderwp-x.x.x.installable.zip file with the "installable" string in its name is the install file itself. You don't need to uncompress i ... Marion Kronwald Can not activate my licenceClosed   LayerSlider for WordPress   Updated November 29, 2022 at 3:42pm   6 Most recent comment from John G:Thank you, Marion! I was able to log in and reproduce the issue. Sadly, as System Status also shows, it's a web server configuration issue. That means that the hosting provider does not allow ex ... Kevin Lefebvre SupportClosed   LayerSlider for WordPress   Updated November 28, 2022 at 5:42pm   21 Most recent comment from Randy:I was using as an example and know I can use it elsewhere. The second part of your answer is to my meaning. Thanks! Jonathan Douglas ​Dynamic Layer - newsletterClosed   LayerSlider for WordPress   Updated November 28, 2022 at 2:59pm   2 Most recent comment from John G:Hi Jonathan,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Sadly, WordPres ... Victor Problem with my images displayClosed   LayerSlider for WordPress   Updated November 23, 2022 at 1:28pm   2 Most recent comment from George K:Hello Victor,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You are usin ... Phillip Bryan Save does not work; changes getting getting lostClosed   LayerSlider for WordPress   Updated November 23, 2022 at 12:18pm   4 Most recent comment from John G:Yes, I would also say that it's a server configuration thing. LayerSlider is used on millions of websites, and saving issues are almost exclusively caused by some issue on the server. If there wa ... Marco slider transitionsClosed   LayerSlider for WordPress   Updated November 22, 2022 at 4:15pm   2 Most recent comment from John G:Hi Marco,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.You can disable this under the Project Settings → Slideshow menu with the Auto-start Slide ... Lindsey Popup Images Not WorkingClosed   LayerSlider for WordPress   Updated November 22, 2022 at 1:48pm   4 Most recent comment from George K:I am sorry for your inconvenience, I don't know what can cause this issue. If you would provide me a temporary wp-admin access I would try to find out. Kathrine Spuur LayerSlider not working after updating to PHP 8.0Closed   LayerSlider for WordPress   Updated November 21, 2022 at 1:30pm   2 Most recent comment from John G:Hi Kathrine,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.LayerSlider has ... Allen Auto updateClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:50pm   2 Most recent comment from George K:Hello Allen,You can download the most recent release from your account by signing in with the email address used during checkout.  Your sliders are stored in the database, and you can safely deacti ... Marco layer animationClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:45pm   2 Most recent comment from George K:Hello Marco,For that, please go to Layer -> Ending Transition and scroll down to Transition Properties. There you can set when this transition should start. Set it to "Opening Transition Completes" an ... Phillip Bryan Ending Transition DurationClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:11pm   2 Most recent comment from George K:Hello Philip,As I can see this happens only when the "start when" property is set to "Slide change only". We will find a way to fix this soon. Thank you for reporting this issue.