Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2025, to January 4th, 2026, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Derek Lamothe Updated and Slider not showing up anymoreClosed   LayerSlider for WordPress   Updated May 11, 2023 at 1:54pm   2 Most recent comment from George K:Hello Derek,As I can see, you are currently using another plugin on your site. Please create me a test page with the corresponding slider which I could check. John Haswell Changing style colors for buttonsClosed   LayerSlider for WordPress   Updated May 10, 2023 at 1:28pm   4 Most recent comment from George K:The skins folder is located in /wp-content/plugins/LayerSlider/assets/static/layerslider/skinsI recommend you to duplicate one of the skins folders (for example borderlessdark) and add a custom name t ... jim carter Upgrade PHP 8.0 LayerSlider Causing site to crashClosed   LayerSlider for WordPress   Updated May 9, 2023 at 7:10pm   6 Most recent comment from John G:That option was likely provided by the old theme specifically made for LayerSlider, but you can use any other standard embed method that works with any theme. For example, shortcodes are universally s ... Tamir Scroll Scene not working as Scroll SceneClosed   LayerSlider for WordPress   Updated May 9, 2023 at 8:52am   4 Most recent comment from George K:Hey Tamir,I've investigated your site and found that all sliders have container elements (DIV elements which are created by your theme builder, I think). These DIV elements have height property ... Aaron LayerSlider behind transparent headerClosed   LayerSlider for WordPress   Updated May 8, 2023 at 7:58pm   2 Most recent comment from George K:Hello Aaron,Please set the Layout mode to Full width in Project Settings.You can move the slider up with the page builder you're using or maybe there is an option for that in your theme setting ... Sandra Trouble opening Layer Slider to create a popupClosed   LayerSlider for WordPress   Updated May 8, 2023 at 6:40pm   2 Most recent comment from George K:Hello Sandra,I'm sorry to hear that you're experiencing difficulties. Based on your description, I believe the issue is related to caching. It can be the web browser cache, but more likely ... John Schrock layerslider not viewableClosed   LayerSlider for WordPress   Updated May 8, 2023 at 11:28am   29 Most recent comment from George K:Hello,This is someone else's ticket. Please open a new separate ticket for this case. Tamir Can i make Animated Gradient Background?Closed   LayerSlider for WordPress   Updated May 4, 2023 at 4:42pm   3 Most recent comment from Tamir:Looking for it. LayerSlider is amazing web program.Thank you for your fast reply. Tamir Disable round icon in top-right corner.Closed   LayerSlider for WordPress   Updated May 4, 2023 at 4:41pm   3 Most recent comment from Tamir:So simple ! TNX  Austin Paid for it, plugin is brokenClosed   LayerSlider for WordPress   Updated May 2, 2023 at 11:28am   4 Most recent comment from John G:As requested, I've issued a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complete. Caio Prado not workingClosed   LayerSlider for WordPress   Updated May 1, 2023 at 5:34am   2 Most recent comment from George K:Hello Caio, I'm sorry for the delayed reply.If the issue is that the slider is not taking all the available height of the browser, that is an option in Project Settings -> Layout -> Mode (set it ... František Korečko mobile viewClosed   LayerSlider for WordPress   Updated April 26, 2023 at 9:20am   2 Most recent comment from George K:Hello František,You cannot specify different initial sizes for different devices, but if you choose full size layout, the slider will always fit into the screen size. In this case you can use device ... Bruce Gust Transition PresetsClosed   LayerSlider for WordPress   Updated April 24, 2023 at 5:41pm   3 Most recent comment from Bruce Gust:That did it! Thank you! Paul Coulson Licencing on dev and prod sitesClosed   LayerSlider for WordPress   Updated April 24, 2023 at 1:54pm   4 Most recent comment from George K:Hello Paul,The "stage" or "dev" word should be separated by a period or hyphen to be recognized by LayerSlider as a dev page.https://safeathome.dev.wpengine.comhttps://safeathome-dev.wpengine.comWit ... OnlineVisions mobile responsive viewClosed   LayerSlider for WordPress   Updated April 24, 2023 at 12:42pm   2 Most recent comment from George K:Hello,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.If you would like t ...