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Public Tickets

Jim Duffield Slide thumbnail can't saveClosed   LayerSlider for WordPress   Updated February 6, 2023 at 1:54pm   2 Most recent comment from George K:Hello Jim,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Could you, plea ... edwin carrizales problem with sliderClosed   LayerSlider for WordPress   Updated February 6, 2023 at 1:38pm   6 Most recent comment from George K:That's very strange. I've tried it on many mobile devices: on iPhones (Xs, 12 pro, 14 pro), on iPad (pro 2021) and on Samsung Galaxy S21The videos are playing on all devices.Maybe this could ... Richard Layers not displayingClosed   LayerSlider for WordPress   Updated February 3, 2023 at 8:04pm   2 Most recent comment from George K:Hello Richard,If you are using any cache and/or optimizer plugins (or a CDN service), please make sure, that all cache files are purged/deleted. Richard Replacing a background image in a templateClosed   LayerSlider for WordPress   Updated February 3, 2023 at 3:48pm   2 Most recent comment from George K:Great :-) Have a nice day ;-) Melissa Justrich plug in not workingClosed   LayerSlider for WordPress   Updated February 3, 2023 at 1:19pm   2 Most recent comment from John G:Hi Melissa,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Could you please ... Morgan Swem My plug in is installed, but says it needs to be purchased.Closed   LayerSlider for WordPress   Updated February 3, 2023 at 12:59pm   2 Most recent comment from John G:Hi Morgan,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.The plugin versio ... Rui Palma can't create projectsClosed   LayerSlider for WordPress   Updated January 31, 2023 at 9:08pm   4 Most recent comment from John G:Can you please explain what performance test and metrics you are referring to? Does the site feels slow, or are you using synthetic benchmarks like Google's PageSpeed Insights? Synthetic tests te ... Don Proshetsky Slider should only appear on Home pageClosed   LayerSlider for WordPress   Updated January 31, 2023 at 2:26pm   3 Most recent comment from George K:Hello Don,Are you talking about a Popup or about a slider? Sliders won't appear on multiple pages unless you embed them. Could you, please give me more details about this issue? Martin Ramiro web does not workClosed   LayerSlider for WordPress   Updated January 30, 2023 at 1:14pm   7 Most recent comment from George K:I think that it could be related to your theme or an installed plugin. Alex Full customize buttonsClosed   LayerSlider for WordPress   Updated January 28, 2023 at 9:56am   1 Most recent comment from Alex:Solved :) Ivan Baù BillingClosed   LayerSlider for WordPress   Updated January 27, 2023 at 3:12pm   2 Most recent comment from John G:Hi Ivan,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.The payment process ... raf errors, slides broke and do not display correctlyClosed   LayerSlider for WordPress   Updated January 26, 2023 at 3:57pm   4 Most recent comment from John G:I still believe it's a caching issue. As mentioned, Enfold is unable to track version-managed files properly, so your site might still use some of the old plugin files and get stuck in a "half-up ... CINÉMA BIO WebshopWorks Popups for LayerSliderClosed   LayerSlider for WordPress   Updated January 26, 2023 at 3:10pm   3 Most recent comment from CINÉMA BIO:Thank you very much ! CINÉMA BIO Responsive PopupClosed   LayerSlider for WordPress   Updated January 26, 2023 at 3:06pm   3 Most recent comment from CINÉMA BIO:Thanks!!!! Christian BackgroundcolorsClosed   LayerSlider for WordPress   Updated January 26, 2023 at 2:57pm   7 Most recent comment from Christian:thanks!