Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Jami Areia I can't find the install fileClosed   LayerSlider for WordPress   Updated January 17, 2023 at 2:11pm   2 Most recent comment from George K:Hello Jami, The downloadable ZIP file is the install file itself. Please do not extract it, just simply select that ZIP file when WordPress ask for you for the plugin install file. Kyle Gordon Optimization for LiteSpeed caching pluginClosed   LayerSlider for WordPress   Updated January 16, 2023 at 8:58pm   3 Most recent comment from Kyle Gordon:Great, I will give this a try.  Jami Areia LayerSliderClosed   LayerSlider for WordPress   Updated January 16, 2023 at 1:23pm   2 Most recent comment from John G:Hi Jami,It seems LayerSlider is not installed on your website at the moment. Please take a look at my email replies I've just sent you for instructions on accessing your account and downloading t ... Chaleil Static layer with different color on active slide ?Closed   LayerSlider for WordPress   Updated January 12, 2023 at 11:42am   4 Most recent comment from George K:1. Please scroll down to Additional Settings under Layers -> Transition. There you can find the "Keep this layer visible" setting, which you can use for setting static layers.2. After you've set ... Miriam Video layerClosed   LayerSlider for WordPress   Updated January 12, 2023 at 11:30am   4 Most recent comment from George K:Thank you for the feedback! Rudolf License activation fails / Error with php 8.0Closed   LayerSlider for WordPress   Updated January 11, 2023 at 2:55pm   4 Most recent comment from John G:I'm glad I was able to help! Christian Göhler Registration doesn't workClosed   LayerSlider for WordPress   Updated January 11, 2023 at 1:02pm   2 Most recent comment from John G:Hi Chris,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Issues like this ... Carlen Multiple sliders on one page issueClosed   LayerSlider for WordPress   Updated January 10, 2023 at 4:54pm   4 Most recent comment from George K:Thank you for the feedback!Have a nice day. Miles R Carter Walker Missing themeClosed   LayerSlider for WordPress   Updated January 10, 2023 at 2:03pm   2 Most recent comment from John G:Hi Miles,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.You can import thi ... Anja Mothe I can't install the licenseClosed   LayerSlider for WordPress   Updated January 9, 2023 at 1:55pm   2 Most recent comment from John G:Hi Anja,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.I'm sorry to h ... Henrik Dam Layers and slidesClosed   LayerSlider for WordPress   Updated January 5, 2023 at 3:28pm   4 Most recent comment from George K:Thank you for your kind reply!Have a great day! Dee Allomong Dynamic Slider Not WorkingClosed   LayerSlider for WordPress   Updated January 5, 2023 at 1:53pm   8 Most recent comment from John G:I've quickly re-checked your site, but it seems the "Hide on mobile" option is still enabled. Please ensure that you've edited the right project and that the changes were published instead o ... Joel UpgradeClosed   LayerSlider for WordPress   Updated January 4, 2023 at 1:54pm   2 Most recent comment from John G:Hi Joel,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Based on the screen ... Torsten Steinbeck Layer disappearedClosed   LayerSlider for WordPress   Updated January 2, 2023 at 1:49pm   12 Most recent comment from George K:Oh, that makes sense. I didn't realize that specific setting of your slider. Ijeoma Mbaneme My website image are not loading after purchasing the License.Closed   LayerSlider for WordPress   Updated January 2, 2023 at 12:47pm   2 Most recent comment from George K:Hello,Please clear/purge all cache files of cache/optimizer plugins you are using. That should solve your issue.