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Public Tickets

Laura Cancel orderClosed   LayerSlider for WordPress   Updated September 23, 2022 at 5:17am   2 Most recent comment from George K:Hello Laura,Sure, we understand. I've issued a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complet ... Dianne McGill Layer slider purchased and installed by no change toward restored website operabilityClosed   LayerSlider for WordPress   Updated September 22, 2022 at 5:07pm   2 Most recent comment from George K:Hello Dianne, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. I've ... Josef von Atzbach layerslider timeline lock at 1 second how to fixClosed   LayerSlider for WordPress   Updated September 22, 2022 at 4:45pm   2 Most recent comment from George K:Hello Josef,You can set the duration of the current slide under SLIDE -> TIMING & TRANSITION -> SLIDE TIMING -> duration. If you delete the current value, LayerSlider will try to automatically calcul ... Anne MacIver Images not loadingClosed   LayerSlider for WordPress   Updated September 20, 2022 at 12:11pm   4 Most recent comment from John G:I'm glad I could help. Josef von Atzbach documentationClosed   LayerSlider for WordPress   Updated September 19, 2022 at 12:11pm   3 Most recent comment from John G:Hi Josef, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Please find the ... Simon Tan Issue isolated to iPhone 13 userClosed   LayerSlider for WordPress   Updated September 16, 2022 at 12:52pm   2 Most recent comment from George K:Hello Simon,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.As we've ... Mike Fields Audio prevents autoplay of videoClosed   LayerSlider for WordPress   Updated September 15, 2022 at 1:14pm   6 Most recent comment from John G:Normally, yes. LayerSlider supports all kinds of caching and CDN solutions, and we're also using these on our website. However, I'm not sure what SiteGround's SuperCacher does in the b ... Igor Editor not loading (spin or white screen)Closed   LayerSlider for WordPress   Updated September 13, 2022 at 3:31pm   8 Most recent comment from John G:A small addition: the error message complains that this plugin couldn't be loaded. It's also possible that it was partially removed, or WordPress cannot load it for some reason in certain sc ... Ralf Böke LayerSlider in OnePage Express einbindenClosed   LayerSlider for WordPress   Updated September 12, 2022 at 1:50pm   2 Most recent comment from John G:Hi Ralf,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can find instr ... Ralf Böke LayerSlider do'nt save my workClosed   LayerSlider for WordPress   Updated September 9, 2022 at 12:34pm   2 Most recent comment from John G:Hi Ralf,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It's definite ... Kristopher Stocker Error caused by layer sliderClosed   LayerSlider for WordPress   Updated September 7, 2022 at 10:22pm   5 Most recent comment from John G:That bar may be displayed when you enable something on the page or in your theme settings. It likely depends on certain factors, like if you choose a header area content, for example, a slider. The th ... Rhys Brauns mobile viewingClosed   LayerSlider for WordPress   Updated September 7, 2022 at 3:57pm   2 Most recent comment from George K:Hello Rhys, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. You can set ... Sascha load custom fonts from my server with LayerSlider,Closed   LayerSlider for WordPress   Updated September 6, 2022 at 12:08pm   2 Most recent comment from John G:Hi Sascha,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.We definitely wa ... Nohl Lyons mobile version is not appearingClosed   LayerSlider for WordPress   Updated September 5, 2022 at 4:59pm   9 Most recent comment from Nohl Lyons:We have decided to disable the slider on mobile. we can close this out. Linda M Bouncing imagesClosed   LayerSlider for WordPress   Updated September 5, 2022 at 2:13pm   2 Most recent comment from John G:Hi Linda,Thank you for getting in touch with us.I'm glad to hear that you managed to solve the issue. Please let me know if there's anything left I can help you with.