Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Jonathan Douglas ​Dynamic Layer - newsletterClosed   LayerSlider for WordPress   Updated November 28, 2022 at 2:59pm   2 Most recent comment from John G:Hi Jonathan,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Sadly, WordPres ... Victor Problem with my images displayClosed   LayerSlider for WordPress   Updated November 23, 2022 at 1:28pm   2 Most recent comment from George K:Hello Victor,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You are usin ... Phillip Bryan Save does not work; changes getting getting lostClosed   LayerSlider for WordPress   Updated November 23, 2022 at 12:18pm   4 Most recent comment from John G:Yes, I would also say that it's a server configuration thing. LayerSlider is used on millions of websites, and saving issues are almost exclusively caused by some issue on the server. If there wa ... Marco slider transitionsClosed   LayerSlider for WordPress   Updated November 22, 2022 at 4:15pm   2 Most recent comment from John G:Hi Marco,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.You can disable this under the Project Settings → Slideshow menu with the Auto-start Slide ... Lindsey Popup Images Not WorkingClosed   LayerSlider for WordPress   Updated November 22, 2022 at 1:48pm   4 Most recent comment from George K:I am sorry for your inconvenience, I don't know what can cause this issue. If you would provide me a temporary wp-admin access I would try to find out. Kathrine Spuur LayerSlider not working after updating to PHP 8.0Closed   LayerSlider for WordPress   Updated November 21, 2022 at 1:30pm   2 Most recent comment from John G:Hi Kathrine,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.LayerSlider has ... Allen Auto updateClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:50pm   2 Most recent comment from George K:Hello Allen,You can download the most recent release from your account by signing in with the email address used during checkout.  Your sliders are stored in the database, and you can safely deacti ... Marco layer animationClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:45pm   2 Most recent comment from George K:Hello Marco,For that, please go to Layer -> Ending Transition and scroll down to Transition Properties. There you can set when this transition should start. Set it to "Opening Transition Completes" an ... Phillip Bryan Ending Transition DurationClosed   LayerSlider for WordPress   Updated November 21, 2022 at 12:11pm   2 Most recent comment from George K:Hello Philip,As I can see this happens only when the "start when" property is set to "Slide change only". We will find a way to fix this soon. Thank you for reporting this issue. Robert Jesus Export / ImportClosed   LayerSlider for WordPress   Updated November 22, 2022 at 3:58pm   3 Most recent comment from George K:We've received the ZIP file and we could import it without any issues. Could you, please check the system status (https://layerslider.com/documentation/#system-status) ? Maybe the issue is relat ... Timothy R Simmons text alignment tutorialClosed   LayerSlider for WordPress   Updated November 18, 2022 at 2:06pm   2 Most recent comment from George K:Hello Timothy,Please set the text layer's size & position settings as you can see on the attached screenshot. Phillip Bryan Transition PresetsClosed   LayerSlider for WordPress   Updated November 18, 2022 at 2:04pm   3 Most recent comment from Phillip Bryan:Thank you!   Salvatore Parallax Effect screws up Poisition of ContentClosed   LayerSlider for WordPress   Updated November 18, 2022 at 1:58pm   3 Most recent comment from George K:Hello Salvatore,Thank you for your feedback. Phillip Bryan DocumentationClosed   LayerSlider for WordPress   Updated November 18, 2022 at 1:56pm   2 Most recent comment from George K:Hello Phillip, Unfortunately, currently we don't have a documentation for how to use effects. We know, that we are in debt to the users with tutorial videos.We will make them along with blog post ... Stanko Update Problem + language problemClosed   LayerSlider for WordPress   Updated November 15, 2022 at 2:24pm   8 Most recent comment from Stanko:thank you so much - I will try this soonbest regardsStanko