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Public Tickets

Massimiliano Guidetti Publishing PopupsClosed   LayerSlider for WordPress   Updated December 14, 2022 at 5:11pm   4 Most recent comment from George K:Hello Massimiliano, Yes, unfortunately, our previous YouTube channel was lost due to a technical issue, and the new one is still being updated.In Gutenberg, you should open the dropdown menu in the up ... Phillip Bryan Trouble deleting projectsClosed   LayerSlider for WordPress   Updated December 14, 2022 at 11:45am   5 Most recent comment from George K:Thank you for your feedback! Paz Fuentealba SERVER ERRORClosed   LayerSlider for WordPress   Updated December 13, 2022 at 4:18pm   2 Most recent comment from George K:Dear Paz,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Problems like t ... Steve Biese Plugin locks up WordPress siteClosed   LayerSlider for WordPress   Updated December 11, 2022 at 6:13pm   3 Most recent comment from George K:Hello Steve,Please create me a demo site where I can check this issue and allow my IP address: 81.183.193.56 Marco google fontsClosed   LayerSlider for WordPress   Updated December 8, 2022 at 11:35pm   2 Most recent comment from John G:Hi Marco,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.You can disable Go ... Bruno Rony Can no longer save my workClosed   LayerSlider for WordPress   Updated December 7, 2022 at 6:52pm   3 Most recent comment from Bruno Rony:Hi John,Thank you so much for your help. You are absolutely right and after consulting with my server admin, he identified a size limit that affected Layerslider. So it is now fixed and I can enjoy th ... Emily Young 500 Internal Server Error on InstallClosed   LayerSlider for WordPress   Updated December 7, 2022 at 2:35pm   2 Most recent comment from John G:Hi Emily,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I'm sorry for the longer-than-usual response time, and I appreciate your patience while ... Phillip Bryan Mouse Triggers & Layer LinksClosed   LayerSlider for WordPress   Updated December 6, 2022 at 2:14pm   3 Most recent comment from Phillip Bryan:Thank you! F.-Michael Krause Adobe FontsClosed   LayerSlider for WordPress   Updated December 5, 2022 at 2:01pm   2 Most recent comment from John G:Hi Michael,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.LayerSlider does ... Mathieu layer Slider issueClosed   LayerSlider for WordPress   Updated December 5, 2022 at 12:23pm   2 Most recent comment from George K:Hi Mathieu,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.As I can see, ... Evelyne Charlopeau Plugin updateClosed   LayerSlider for WordPress   Updated December 1, 2022 at 6:36pm   2 Most recent comment from John G:Hi Evelyne,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today.I've just replied to your email. For reference, here's what I've said:"I ... Joseph Burak InstallationClosed   LayerSlider for WordPress   Updated December 1, 2022 at 6:42am   2 Most recent comment from George K:Hello Joseph, Thank you for writing us.The downloaded layersliderwp-x.x.x.installable.zip file with the "installable" string in its name is the install file itself. You don't need to uncompress i ... Marion Kronwald Can not activate my licenceClosed   LayerSlider for WordPress   Updated November 29, 2022 at 3:42pm   6 Most recent comment from John G:Thank you, Marion! I was able to log in and reproduce the issue. Sadly, as System Status also shows, it's a web server configuration issue. That means that the hosting provider does not allow ex ... Kevin Lefebvre SupportClosed   LayerSlider for WordPress   Updated November 28, 2022 at 5:42pm   21 Most recent comment from Randy:I was using as an example and know I can use it elsewhere. The second part of your answer is to my meaning. Thanks! Jonathan Douglas ​Dynamic Layer - newsletterClosed   LayerSlider for WordPress   Updated November 28, 2022 at 2:59pm   2 Most recent comment from John G:Hi Jonathan,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket.Sadly, WordPres ...