Public Tickets
spencer mcneal
adding plug in
LayerSlider for WordPress
Updated 2 days ago
2
Most recent comment from George K:Hi Spencer,
Thanks for your message!
Could you please clarify what you mean by “uploading the plugin”? Are you trying to install LayerSlider via the WordPress admin interface (Plugins → Add New ...
Richard Johnstone
Error with mobile video
LayerSlider for WordPress
Updated 2 days ago
2
Most recent comment from George K:Hi Richard,
Thank you for reaching out.
We’ve tested the slider on an iPhone running iOS 18, and the video plays correctly on our end. Please note that mobile browsers, especially on iOS, have incre ...
Darren
YouTube embed
LayerSlider for WordPress
Updated 4 days ago
6
Most recent comment from George K:Thank you for your feedback, have a nice day!
Muriel Zsiga
Saving issue due to Caching plugins
LayerSlider for WordPress
Updated 5 days ago
3
Most recent comment from George K:Hi Muriel,
Thanks for the update, we’re glad to hear you managed to solve it! 😊 Let us know if you need any further help.
Luz
Cancelar suscripción y devolución de factura
LayerSlider for WordPress
Updated 1 week ago
2
Most recent comment from George K:Hi Luz,I've issued a full refund for the renewal payment and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method.
Darren
Slide duration
LayerSlider for WordPress
Updated 1 week ago
3
Most recent comment from George K:Hi Darren,
You’re absolutely right — clicking Publish is essential if you want your changes to appear on the live site. Hitting Save alone will only apply the changes within the editor for preview ...
Zoran
LayerSlider Dynamic ACF Integration on Single Post Pages
LayerSlider for WordPress
Updated 2 weeks ago
16
Most recent comment from John G:Thank you for the details, Zoran.
The [title] placeholder itself works correctly in LayerSlider based on our tests. We couldn't reproduce the issue on our end, and nobody else has reported a simi ...
Peter
Templates
LayerSlider for WordPress
Updated 2 weeks ago
4
Most recent comment from George K:Hi Peter,
Static layers are displayed this way on other slides to indicate that they are also present there. However, in the editor, they appear faded because their animations are not triggered on tho ...
Zoran
LayerSlider Dynamic Layer [Text Issue]
LayerSlider for WordPress
Updated 2 weeks ago
3
Most recent comment from Zoran:Quick reply - It worked.Thank you very much.
igor
Wont update to latest version
LayerSlider for WordPress
Updated 2 weeks ago
2
Most recent comment from George K:Hi Igor,
Thank you for reaching out to us.
I'm sorry to hear you've encountered an issue with updating LayerSlider. This is certainly not typical, and we're here to help resolve it.
A ...
Alan Brown
Product did not work
LayerSlider for WordPress
Updated 3 weeks ago
2
Most recent comment from George K:Hi Alan,
It looks like your site is still running LayerSlider version 6.11, which is very outdated and no longer compatible with the latest WordPress and PHP versions. This is why you’re seeing the ...
Miroslav Horák
Desktop View/Tablet View, Mobile view does nothing
LayerSlider for WordPress
Updated September 29, 2025 at 4:54pm
4
Most recent comment from George K:For example: https://layerslider.com/sliders/marketing-page-pack/
In this Template Pack you can see mobile versions of several sliders.
Chad
Further Questions on Ticket Comment from George K [Ticket #4497774]
LayerSlider for WordPress
Updated September 25, 2025 at 5:02pm
2
Most recent comment from George K:Hello Chad,I've attached some screenshots about how to open Transition Selector.
Melissa Warburton
Download of LayerSlider keeps timing out
LayerSlider for WordPress
Updated September 25, 2025 at 4:56pm
2
Most recent comment from George K:Hi Melissa,
My colleague has just replied to your email regarding this issue.
Mauricio
actualizar versión PHP 8.4Closed
LayerSlider for WordPress
Updated September 23, 2025 at 5:28pm
4
Most recent comment from John G:Hola Mauricio,
Lamento saber que estás teniendo problemas después de actualizar a PHP 8.4. Sin embargo, LayerSlider es completamente compatible con esa versión y no deberías experimentar errores. ...