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  Public Ticket #4566033
LayerSlider not visible on "Our Locations" page all of a sudden
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  •  3
    Greg Solfanelli started the conversation

    Our LayerSlider plugin is update and currently activated on our website, but for whatever reason it recently disappeared from displaying. We're trying to get the slider to reappear.

    All the best and I look forward to hearing from your team!

    Greg

  •  172
    George replied

    Hi Greg,

    Thank you for reaching out.

    I checked your site, and there are JavaScript errors in the browser console that seem to be related to an external third-party script:

    Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOriginUnderstand this error
    locations/:991 Uncaught ReferenceError: addRuWidget is not defined
        at locations/:991:10
    (anonymous) @ locations/:991Understand this error
    js:1  Failed to load resource: net::ERR_BLOCKED_BY_RESPONSE.NotSameOrigin

    These errors appear to come from a ReviewSup / GetReviewSup widget or integration, not from LayerSlider itself. The request is being blocked by the remote server with a 403 Forbidden response, most likely because of a cross-origin/security restriction, incorrect domain authorization, or a configuration issue on that service’s side.

    When a third-party JavaScript file fails or throws an error during page load, it can sometimes interfere with other scripts on the page as well, including LayerSlider initialization.

    I would recommend the following:

    1. Temporarily disable the ReviewSup / GetReviewSup widget, plugin, or injected script and check whether LayerSlider appears again.
    2. If that fixes the issue, please contact ReviewSup / GetReviewSup support and ask them to check why their script is returning a 403 Forbidden / NotSameOrigin response on your domain.
    3. Also please make sure there are no security headers, CDN rules, firewall settings, or optimization plugins blocking third-party scripts.

    At this point, the visible errors suggest that the issue is most likely caused by this external script or its server-side configuration, rather than LayerSlider directly.

    Best Regards,
    George | Kreatura Dev Team

  •  3
    Greg Solfanelli replied

    Thanks George!

    Okay, I appreciate the heads up and the recommendations.

    Let me look into this and get back to you.

    Greg

  •  3
    Greg Solfanelli replied

    Hi George!

    All set here and thanks for the info.

    Greg

  •  172
    George replied

    Thank you for the feedback.

    Best Regards,
    George | Kreatura Dev Team