Limited availability during the holidays

Another busy year is coming to its end, and an exciting year lies ahead. In order to get ready for a fresh new start, our team will spend a few days' rest during the winter holidays. Over the holiday break, we will have reduced staffing from December 20th, 2024, to January 5th, 2025, so please be patient if you do not receive a response as quickly as you normally would.

We send our warmest wishes for happiness, health, and success throughout the coming year. Thank you for your continued support, and may you have a peaceful and blessed Happy Holidays!

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Public Tickets

Cedric Manipulate Wordpress Bkgrd Color during Scroll SceneClosed   LayerSlider for WordPress   Updated June 21, 2024 at 9:30am   4 Most recent comment from George K:Thank you for the feedback. Tony Samatas popup issueClosed   LayerSlider for WordPress   Updated June 21, 2024 at 9:30am   6 Most recent comment from George K:You can use the already built form's shortcode for that. Please note that embedded forms with shortcodes will not appear in the editor/preview admin area; they'll only be visible on the fr ... Shaun Vogel OverflowClosed   LayerSlider for WordPress   Updated June 5, 2024 at 6:37am   4 Most recent comment from George K:Hello Shaun,I've just sent a reply about this issue in your another ticket. Howard Gurr Refund on license purchaseClosed   LayerSlider for WordPress   Updated June 4, 2024 at 7:11pm   3 Most recent comment from Howard Gurr:Hi John,Thanks for the quick response. I appreciate your help.Howie Frank Holtzwart Delete unused mediaClosed   LayerSlider for WordPress   Updated June 4, 2024 at 6:58pm   2 Most recent comment from John G:Hi Frank, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working toward your case. Unfortunately, I d ... Daniel Gonzalez gap between layer slidersClosed   LayerSlider for WordPress   Updated June 2, 2024 at 5:08am   6 Most recent comment from George K:I understand but I don't know how to help you. I am not familiar with Visual Composer - I can just check the developer tools in the browser that gives me information about elements and their styl ... Wayne Can't save slider with Youtube videos in itClosed   LayerSlider for WordPress   Updated May 30, 2024 at 12:44pm   2 Most recent comment from George K:Hello Wayne,Did you check the System Status? Could you provide a screenshot about it, please? projectwebseo Video BackgroundClosed   LayerSlider for WordPress   Updated May 30, 2024 at 12:43pm   2 Most recent comment from George K:Hello,You can read about the recommended video formats/codecs here: https://layerslider.com/documentation/#troubleshooting-videoI would prefer H.264 in MP4 format. Amilcar Layer slider does not apply transition effects to layersClosed   LayerSlider for WordPress   Updated May 28, 2024 at 1:22pm   2 Most recent comment from George K:Hello, By clicking to a transition preset, it will preview it. If you would like to apply that transition to the layer, just simply click to the checkmark at the right side of the preset name. And aft ... Sue Display of the Layer SliderClosed   LayerSlider for WordPress   Updated May 27, 2024 at 7:57pm   4 Most recent comment from George K:Great, thank you for the feedback. Sue Adding CSS to LayersClosed   LayerSlider for WordPress   Updated May 27, 2024 at 7:56pm   2 Most recent comment from George K:Hello Sue,Almost all style settings can be applied to the layer in the Project Editor. Please select the layer and on the right sidebar go to Layers → Style You can open all sections and set the co ... Matthew Walker Transition presetsClosed   LayerSlider for WordPress   Updated May 25, 2024 at 8:02pm   2 Most recent comment from George K:Hello, By clicking to a transition preset, it will preview it. If you would like to apply that transition to the layer, just simply click to the checkmark at the right side of the preset name. And aft ... Shaun Vogel mobile responsivenessClosed   LayerSlider for WordPress   Updated May 22, 2024 at 3:12pm   4 Most recent comment from George K:In that case, I would recommend you to create two different sliders, one for tablet & desktop devices and another for mobile devices. In this case, you can set how these layers work on different devi ... Tammy Sherrill layer slider troubleClosed   LayerSlider for WordPress   Updated May 13, 2024 at 12:23pm   4 Most recent comment from George K:Hello Tammy, 1. You can use only two words which will appear one after the other if the timings are correct. The best way to do that is to download the Marketing Pack slider and simply change the text ... jelle Hoekstra Slider not working anymoreClosed   LayerSlider for WordPress   Updated May 4, 2024 at 8:53am   2 Most recent comment from George K:Hello jelle,The prev/next navigation buttons are there but they are invisible, because they are white in the currently selected "skin" (v6) - and the background of your slider is also white. Please s ...