I see year over year orders for Layer Slider - but that is because it was on auto billing - I don't think i have it active in any of my sites. Do you see it being used? I will look again at the sites i manage - i only have 7 now - so i suspect this was ordered for one of the deleted sites - i now exclusively use Avada and only use the Avada slider to make this consistent and simple.
Hi George,The website nicolelehr.com is a domain that was set up to use as a test or remote location when building a website or testing things. It does not even have a website at this time. The name servers point to Cloudflare and the a records point to cloud ways where I used to have about 10 sites. However I moved most of them on over to hostinger last year. I just never activated nicolelehr.com and as you call it up - it times out.
But I do see where I have used it and would like to renew and update it - but we need to make sure it is the right one. I know why I could not figure this out - I believe (not sure if it still does or not) but each new Avada template I purchased, I believe this was one of the available add on plugins. It was simpler to use the Avada one - but it seems I did come up with a nice layout for SaguroTales.com. and yes, I would like to keep that current.
Can you make sure it is the only license I am renewing please? Then I will promptly pay the invoice.
I understand now. You would like to keep LayerSlider active and up to date, but only if this is the only LayerSlider subscription/license that is renewing.
We can confirm that the license we found is currently activated on nicolelehr.com. If that domain is no longer in use, you can later deactivate it there and activate the same license on the site where you actually need LayerSlider, for example SaguroTales.com.
You can also review and manage all your licenses and subscriptions from your Kreatura account here:
Please use the email address you used for the purchase. If you have never logged in before and/or have not set a password yet, enter your email address under “For New Customers”, and we will send you a login URL by email.
I see year over year orders for Layer Slider - but that is because it was on auto billing - I don't think i have it active in any of my sites. Do you see it being used? I will look again at the sites i manage - i only have 7 now - so i suspect this was ordered for one of the deleted sites - i now exclusively use Avada and only use the Avada slider to make this consistent and simple.
Please deactivate this as it is not in use.
Thank you
Sandra Binns
Hi Sandra,
Thank you for your message.
We can see that your LayerSlider license is currently activated on this domain:
nicolelehr.com
According to our records, LayerSlider was last updated on this domain in February, so it appears that it may still be installed and connected there.
Best Regards,
George | Kreatura Dev Team
Attached files: PastedGraphic-1.png
PastedGraphic-2.png
Hi Sandra,
Thank you for the clarification.
I understand now. You would like to keep LayerSlider active and up to date, but only if this is the only LayerSlider subscription/license that is renewing.
We can confirm that the license we found is currently activated on nicolelehr.com. If that domain is no longer in use, you can later deactivate it there and activate the same license on the site where you actually need LayerSlider, for example SaguroTales.com.
You can also review and manage all your licenses and subscriptions from your Kreatura account here:
https://account.kreaturamedia.com/
Please use the email address you used for the purchase. If you have never logged in before and/or have not set a password yet, enter your email address under “For New Customers”, and we will send you a login URL by email.
Best Regards,
George | Kreatura Dev Team