Okay
  Public Ticket #4568189
not sure what site you see this on - I don't think it is being used - yet you are billing me. - I have not used Layer Slider for a few years now
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  • Sandra Binns started the conversation

    I see year over year orders for Layer Slider - but that is because it was on auto billing - I don't think i have it active in any of my sites.  Do you see it being used?  I will look again at the sites i manage - i only have 7 now - so i suspect this was ordered for one of the deleted sites - i now exclusively use Avada and only use the Avada slider to make this consistent and simple.

    Please deactivate this as it is not in use.

    Thank you

    Sandra Binns


  •  172
    George replied

    Hi Sandra,

    Thank you for your message.

    We can see that your LayerSlider license is currently activated on this domain:
    nicolelehr.com

    According to our records, LayerSlider was last updated on this domain in February, so it appears that it may still be installed and connected there.

    Best Regards,
    George | Kreatura Dev Team

  • Sandra Binns replied

    Hi George,The website nicolelehr.com is a domain that was set up to use as a test or remote location when building a website or testing things.  It does not even have a website at this time.  The name servers point to Cloudflare and the a records point to cloud ways where I used to have about 10 sites.  However I moved most of them on over to hostinger last year.  I just never activated nicolelehr.com and as you call it up - it times out. But I do see where I have used it and would like to renew and update it - but we need to make sure it is the right one.  I know why I could not figure this out - I believe (not sure if it still does or not) but each new Avada template I purchased, I believe this was one of the available add on plugins.  It was simpler to use the Avada one - but it seems I did come up with a nice layout for SaguroTales.com.  and yes, I would like to keep that current. Can you make sure it is the  only license I am renewing please?  Then I will promptly pay the invoice. 

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