In 2018 I bought Wordpress, which came with Layer Slider. A few days ago I saw that I needed to update my plugin. I was not succesfull, so as suggested I bought the new version. But now I think it is not fair because it has always been included in my Wordpress package ! Can I cancel my Subscription ? And if I do so, what are the consequences for the website ?
LayerSlider is often bundled with WordPress themes, but those bundled versions are usually managed by the theme author and can be more limited than a direct LayerSlider license. With a direct license/subscription, you receive updates directly from us, access to the latest premium features, templates, and support.
Of course, if you do not wish to keep the subscription, you can cancel it. Canceling the subscription will not remove LayerSlider from your website, and your existing sliders should continue to work. However, after the subscription expires, you will no longer receive plugin updates, new features, premium templates, and direct support connected to that license.
If you only needed the bundled theme version, you may also want to check with your theme author, as they are responsible for providing updates for the version included with your WordPress/theme package.
Please let us know how you would like to proceed, and we’ll be happy to help.
Thank you very much for your reply. It was very clear. I would like to cancel the subscription, as it is part of my theme package and I have other free options. I assume that I cannot cancel immediately, as I have already paid for this year. Or can I get a refund of the amount paid?
I've issued a full refund and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method.
In 2018 I bought Wordpress, which came with Layer Slider. A few days ago I saw that I needed to update my plugin. I was not succesfull, so as suggested I bought the new version. But now I think it is not fair because it has always been included in my Wordpress package ! Can I cancel my Subscription ? And if I do so, what are the consequences for the website ?
Thanks for your reply,
Dominique Vermeulen
Dear Dominique,
Thank you for your message.
LayerSlider is often bundled with WordPress themes, but those bundled versions are usually managed by the theme author and can be more limited than a direct LayerSlider license. With a direct license/subscription, you receive updates directly from us, access to the latest premium features, templates, and support.
Of course, if you do not wish to keep the subscription, you can cancel it. Canceling the subscription will not remove LayerSlider from your website, and your existing sliders should continue to work. However, after the subscription expires, you will no longer receive plugin updates, new features, premium templates, and direct support connected to that license.
If you only needed the bundled theme version, you may also want to check with your theme author, as they are responsible for providing updates for the version included with your WordPress/theme package.
Please let us know how you would like to proceed, and we’ll be happy to help.
Best Regards,
George | Kreatura Dev Team
Dear George,
Thank you very much for your reply. It was very clear. I would like to cancel the subscription, as it is part of my theme package and I have other free options. I assume that I cannot cancel immediately, as I have already paid for this year. Or can I get a refund of the amount paid?
Best regards,
Dominique
Hi Dominique,
I've issued a full refund and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method.
Best Regards,
George | Kreatura Dev Team