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Public Tickets

Luz Cancelar suscripción y devolución de facturaClosed   LayerSlider for WordPress   Updated October 16, 2025 at 11:13am   2 Most recent comment from George K:Hi Luz,I've issued a full refund for the renewal payment and canceled your subscription. Please allow up to 5 business days for the credits to be reflected in the original payment method. Darren Slide durationClosed   LayerSlider for WordPress   Updated October 16, 2025 at 11:10am   3 Most recent comment from George K:Hi Darren, You’re absolutely right — clicking Publish is essential if you want your changes to appear on the live site. Hitting Save alone will only apply the changes within the editor for preview ... Zoran LayerSlider Dynamic ACF Integration on Single Post PagesClosed   LayerSlider for WordPress   Updated October 14, 2025 at 12:44pm   16 Most recent comment from John G:Thank you for the details, Zoran. The [title] placeholder itself works correctly in LayerSlider based on our tests. We couldn't reproduce the issue on our end, and nobody else has reported a simi ... Zoran LayerSlider Dynamic Layer [Text Issue]Closed   LayerSlider for WordPress   Updated October 12, 2025 at 12:56pm   3 Most recent comment from Zoran:Quick reply - It worked.Thank you very much. igor Wont update to latest versionClosed   LayerSlider for WordPress   Updated October 8, 2025 at 11:06am   2 Most recent comment from George K:Hi Igor, Thank you for reaching out to us. I'm sorry to hear you've encountered an issue with updating LayerSlider. This is certainly not typical, and we're here to help resolve it.  A ... Alan Brown Product did not workClosed   LayerSlider for WordPress   Updated October 6, 2025 at 3:13pm   2 Most recent comment from George K:Hi Alan, It looks like your site is still running LayerSlider version 6.11, which is very outdated and no longer compatible with the latest WordPress and PHP versions. This is why you’re seeing the ... Miroslav Horák Desktop View/Tablet View, Mobile view does nothingClosed   LayerSlider for WordPress   Updated September 29, 2025 at 4:54pm   4 Most recent comment from George K:For example: https://layerslider.com/sliders/marketing-page-pack/ In this Template Pack you can see mobile versions of several sliders. Chad Further Questions on Ticket Comment from George K [Ticket #4497774]Closed   LayerSlider for WordPress   Updated September 25, 2025 at 5:02pm   2 Most recent comment from George K:Hello Chad,I've attached some screenshots about how to open Transition Selector. Melissa Warburton Download of LayerSlider keeps timing outClosed   LayerSlider for WordPress   Updated September 25, 2025 at 4:56pm   2 Most recent comment from George K:Hi Melissa, My colleague has just replied to your email regarding this issue.  Mauricio actualizar versión PHP 8.4Closed   LayerSlider for WordPress   Updated September 23, 2025 at 5:28pm   4 Most recent comment from John G:Hola Mauricio, Lamento saber que estás teniendo problemas después de actualizar a PHP 8.4. Sin embargo, LayerSlider es completamente compatible con esa versión y no deberías experimentar errores. ... Jay Wilson Large gap appears below layer slider on mobileClosed   LayerSlider for WordPress   Updated September 19, 2025 at 11:42pm   2 Most recent comment from George K:Hi Jay, Thanks for the details and the URL. Have you managed to fix this issue in the meantime? I’ve just checked your site and it looks like both the menu and the hero slider are working fine now. Novariska Slider is not appearing on mobileClosed   LayerSlider for WordPress   Updated September 16, 2025 at 10:20am   2 Most recent comment from George K:Hi Novariska, Thanks for reaching out. The template you’re using is one of LayerSlider’s demo templates, and it has a built-in setting that hides the slider on mobile devices (under a certain scre ... Miroslav Horák Problem with 2D transitionsClosed   LayerSlider for WordPress   Updated September 15, 2025 at 11:24am   3 Most recent comment from Miroslav Horák:perfect...now it works well.Thank you,, Miroslav Brian Ablaza Creating Project GroupsClosed   LayerSlider for WordPress   Updated September 15, 2025 at 11:13am   2 Most recent comment from George K:Hi Brian, You can create a project group by dragging one project onto another in the projects list. This will create a group. However, this does not mean that the projects will automatically be linked ... Brian Ablaza Save ErrorClosed   LayerSlider for WordPress   Updated September 12, 2025 at 8:26pm   8 Most recent comment from John G:Thanks a lot for sharing these extra details, Brian. It really does help explain the issue and lines up with what we've suspected.  In the meantime, we also looked into what we could do on our s ...