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Public Tickets

Martin B Layout issues in edge/firefox   LayerSlider for WordPress   Updated December 11, 2024 at 2:37pm   2 Most recent comment from George K:Hello Martin, It appears that you are using a JavaScript & CSS minifier/compressor. The compressed JS file has a syntax error, which is causing this issue. Please disable this feature in your theme (o ... Ryan Seeloff Program not working   LayerSlider for WordPress   Updated December 7, 2024 at 7:07am   2 Most recent comment from George K:Hello Ryan,Please open system status and try to clear localstorage and update database buttons. Yury Slider not loaded in WP dashboard. Editing not possible.   LayerSlider for WordPress   Updated December 3, 2024 at 5:39pm   1 Most recent comment from Yury:Slider not loaded in WP dashboard. Editing not possible. Just blank screen. WP Rocket cache was emptied  - no effect CloudFlare caching was stopped - no effect. Tried to load slider for editing in di ... Erik Huizinga Update a license gives an error   LayerSlider for WordPress   Updated December 2, 2024 at 6:55pm   2 Most recent comment from George K:Hi Erik, Thank you for getting in touch with us. My name is George, and I'm happy to assist you today. I appreciate your patience while we've been working toward your ticket. Have you had a ... Christine how to split sliders and make them a groupClosed   LayerSlider for WordPress   Updated November 19, 2024 at 11:21am   2 Most recent comment from George K:If I understand it well, you need all the slides from a multi-slide slider to be separated in different sliders? kike Como puedo eliminar los bloques blancosClosed   LayerSlider for WordPress   Updated November 19, 2024 at 10:28am   4 Most recent comment from George K:Sorry, but I don't understand exactly what the problem is. I described how to delete slides, I also described that using a different layout in LayerSlider, the slider completely fills the space o ... Paul Unable to activate licenseClosed   LayerSlider for WordPress   Updated November 11, 2024 at 1:12pm   2 Most recent comment from George K:Hello Paul,You can try to manually update the plugin, which involves the same process as installing the it. To do that, you must first log in to your account and download the latest version of LayerSl ... Loira Upgrading to Professional for 3 websitesClosed   LayerSlider for WordPress   Updated November 6, 2024 at 9:18pm   2 Most recent comment from George K:Hello Loira,Unfortunately, only subscription licenses can be upgraded. You'll need to purchase the Professional for 3 websites license on the following page: https://layerslider.com/pricing/   denis Open by click - unique call back per slideClosed   LayerSlider for WordPress   Updated November 4, 2024 at 4:51pm   6 Most recent comment from George K:First of all, you have to add a class name to your slider under Project Settings / Appearance / project Classes, for example: mypopupThen, you should add the following code to your button:jQuery(  ... Mark Mintler timelineClosed   LayerSlider for WordPress   Updated October 29, 2024 at 6:35pm   8 Most recent comment from George K:For those layers that you don't want to disappear when changing slides, scroll down the opening transition sidebar and set Keep this layer visible -> Forever. David Communicating between two sliders on the same pageClosed   LayerSlider for WordPress   Updated October 29, 2024 at 6:31pm   4 Most recent comment from George K:Nice solution! Thank you for the feedback! Bianca Layersider blank and unable to update pluginClosed   LayerSlider for WordPress   Updated October 28, 2024 at 6:53pm   3 Most recent comment from Bianca:thank you George. this resolved my issue  David Nav buttons and transition issuesClosed   LayerSlider for WordPress   Updated October 27, 2024 at 10:46am   6 Most recent comment from David:Thank you. I just removed the animation and replaced with a quick fade in. That's good enough for me. Dan slide project has a delay between scrolling photos. During the delay, the space turns white.Closed   LayerSlider for WordPress   Updated October 21, 2024 at 8:44am   2 Most recent comment from George K:Hello Dan, First of all, I am sorry for the delayed reply. As I can see, currently there is only one slide in the slider on your home page. This issue can be caused by using image layers instead of sl ... Eliza purchased licenseClosed   LayerSlider for WordPress   Updated October 19, 2024 at 8:53am   2 Most recent comment from George K:Hello Eliza,I've checked your site but couldn't see any error messages. Please provide me more information about this issue. Where should this message appear?