I am new to your plugin. I have downloaded a template called "Interactive Slider" into WordPress. When I press the Preview->Slide button while editing the slider, I receive a highly distorted image like the attached screen capture.
There is no issue like this present in the latest release of our plugin (6.4.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue. To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue. Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
I am new to your plugin. I have downloaded a template called "Interactive Slider" into WordPress. When I press the Preview->Slide button while editing the slider, I receive a highly distorted image like the attached screen capture.
Any idea what might be causing this?
Hey jmopfa,
There is no issue like this present in the latest release of our plugin (6.4.), so unfortunately it is most likely a conflict problem on your installation or a server configuration issue.
To start troubleshooting please try to temporary disable other plugins and switch to a default theme to see if that solves the issue.
Please also check the LayerSlider System Status, located on the WP sidebar for any related error messages that could provide more information.
It was a brand new install of Wordpress, and the very first plugin I installed was yours. The issue was present on my installation.
Then it is likely a server related problem, probably a memory limitation of some sort in your case.
Have you checked the LayerSlider System Status if there is any error message ?