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  Public Ticket #1188925
Layer slider activation
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  • walser58 started the conversation

    Goodafternoon,
    When i want to activate Layer slider plugin, with my purchase code;

    "Your purchase code appears to be invalid. .."

    We need to show the new website to our customer, and it's not possible because of this message in front of the website:

    "Premium features is available for preview purposes only.

    We've detected that you're using premium features in this slider,
    but you have not yet activated your copy of LayerSlider..."

    Please hep me, how can i regularize this situation ?


    Regards

    Clotilde Milesi
    clotilde.milesi@oxer.fr

  • [deleted] replied

    Dear walser58,

    If you've received LayerSlider as a bundled plugin in your theme, you cannot use your theme's purchase code to activate it as they are two separate products, item support and updates will be provided by the theme author in this case.

    Alternatively, you can purchase a license from us, so we can provide our support services for you, along with our auto-update solution, beta and early access releases and exclusive offers for our direct buyers as well.

  • walser58 replied

    Many thanks for your answear, but please, tell me why it's noted that :
    This plugin premium is like plugins that are bundled with Avada and do not require additional licensing in order to use with Avada.??

    or

    "Step 1 – To download and install the premium Revolution
    Slider and Layer Slider plugins, you must first register your Avada
    purchase via Token Registration.
    For Avada’s required and recommended plugins, you don’t have to
    register your purchase to install and activate them because they are

    free to use. "

    Please, is it normal ?

    Best regards,

    Clotilde

  • [deleted] replied

    Unfortunately we are not familiar with your theme and how it implements LayerSlider and other 3rd party plugins. I'd recommend to contact your theme author with this case, they should be able to provide more information on how to proceed.