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Public Tickets

Basil Babaa LayerSlider Responsive Resizing and Orientation BugClosed   LayerSlider for WordPress   Updated September 28, 2022 at 8:38pm   2 Most recent comment from George K:Hello Basil,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.Thank you for ... Sally Willard exporting a sliderClosed   LayerSlider for WordPress   Updated September 28, 2022 at 8:29pm   2 Most recent comment from George K:Hello Sally, Yes, if you also have a license for your site, you will be able to export sliders from your clients' sites and import them to your site. To do that, please log in to your client' ... Linda LayerSlider update issuesClosed   LayerSlider for WordPress   Updated September 23, 2022 at 1:23pm   4 Most recent comment from George K:Hello Linda,Yes, of course.Please, first select your layer (multiple layers can be selected by holding the CTRL (or CMD on Mac) key by clicking them.Then go to LAYERS -> TRANSITION (screenshot 1)Clic ... Brandi Pool Overlapping Slide ContentClosed   LayerSlider for WordPress   Updated September 23, 2022 at 5:58am   5 Most recent comment from George K:Please, first select your layer (multiple layers can be selected by holding the CTRL (or CMD on Mac) key by clicking them.Then go to LAYERS -> TRANSITION (screenshot 1)Click on the OPENING TRANSITION ... Laura Cancel orderClosed   LayerSlider for WordPress   Updated September 23, 2022 at 5:17am   2 Most recent comment from George K:Hello Laura,Sure, we understand. I've issued a full refund for your order and canceled the related subscription. Please note that it usually takes 3-5 business days for the transaction to complet ... Dianne McGill Layer slider purchased and installed by no change toward restored website operabilityClosed   LayerSlider for WordPress   Updated September 22, 2022 at 5:07pm   2 Most recent comment from George K:Hello Dianne, Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. I've ... Josef von Atzbach layerslider timeline lock at 1 second how to fixClosed   LayerSlider for WordPress   Updated September 22, 2022 at 4:45pm   2 Most recent comment from George K:Hello Josef,You can set the duration of the current slide under SLIDE -> TIMING & TRANSITION -> SLIDE TIMING -> duration. If you delete the current value, LayerSlider will try to automatically calcul ... Anne MacIver Images not loadingClosed   LayerSlider for WordPress   Updated September 20, 2022 at 12:11pm   4 Most recent comment from John G:I'm glad I could help. Josef von Atzbach documentationClosed   LayerSlider for WordPress   Updated September 19, 2022 at 12:11pm   3 Most recent comment from John G:Hi Josef, Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket. Please find the ... Simon Tan Issue isolated to iPhone 13 userClosed   LayerSlider for WordPress   Updated September 16, 2022 at 12:52pm   2 Most recent comment from George K:Hello Simon,Thank you for getting in touch with us. My name is George and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.As we've ... Mike Fields Audio prevents autoplay of videoClosed   LayerSlider for WordPress   Updated September 15, 2022 at 1:14pm   6 Most recent comment from John G:Normally, yes. LayerSlider supports all kinds of caching and CDN solutions, and we're also using these on our website. However, I'm not sure what SiteGround's SuperCacher does in the b ... Igor Editor not loading (spin or white screen)Closed   LayerSlider for WordPress   Updated September 13, 2022 at 3:31pm   8 Most recent comment from John G:A small addition: the error message complains that this plugin couldn't be loaded. It's also possible that it was partially removed, or WordPress cannot load it for some reason in certain sc ... Ralf Böke LayerSlider in OnePage Express einbindenClosed   LayerSlider for WordPress   Updated September 12, 2022 at 1:50pm   2 Most recent comment from John G:Hi Ralf,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.You can find instr ... Ralf Böke LayerSlider do'nt save my workClosed   LayerSlider for WordPress   Updated September 9, 2022 at 12:34pm   2 Most recent comment from John G:Hi Ralf,Thank you for getting in touch with us. My name is John, and I'm happy to assist you today. I appreciate your patience while we've been working towards your ticket.It's definite ... Kristopher Stocker Error caused by layer sliderClosed   LayerSlider for WordPress   Updated September 7, 2022 at 10:22pm   5 Most recent comment from John G:That bar may be displayed when you enable something on the page or in your theme settings. It likely depends on certain factors, like if you choose a header area content, for example, a slider. The th ...